Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Client Services Administrator in our Cottingley Manor Fitness & Wellbeing Gym and play your part in building a healthier nation.
The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.
You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.
Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
Working as part of a team to ensure customer service levels exceed expectations
Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
Management of diaries and client appointments for all departments in the health club.
Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
Ensuring the daily cashing up and balancing of tills is completed correctly.
Ensuring the reception area is neat and tidy at all times
As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
To complete monthly KPIs
Experience in a customer service focused environment
Outstanding communication and customer service skills
Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
A team player with exceptional planning and organization skills with the ability to multi task.
Excellent attention to detail.
Ability to work in a pressurised environment.
Flexible and 'can do' attitude.
Excellent customer service skills.
Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
Competent Swimmer, you would be expected to pass a lifeguard qualification as part of your probation
We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this, but we also offer a range of lifestyle and financial wellbeing benefits.
Be your best and join us in building a healthier nation.
Salary - £18,595.20 pro rata
Closing date - 13/04/2021
Location - Cottingley Manor, Bingley
Contract Type - Permanent
Weekly Hours - 32 (This role will require you to work different shift patterns and weekends between 6am - 10pm)
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.