Holiday Sales / Reception Team Member - Lossiemouth
- Employer
- Bridge Leisure
- Location
- Lossiemouth, Moray
- Salary
- Competitive
- Closing date
- 27 Apr 2021
View more
- Sector
- Hotel jobs, Hotel Receptionist, Sales & Marketing jobs, Sales, Sales Assistant
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Job Details
Holiday Sales / Reception Team Member – Silver Sands, Lossiemouth
Full and Part time
REPORTING TO: Holiday Sales Manager
MAIN PURPOSE OF JOB:
- To provide an effective Reception and Information Service, on site booking service and operate Park phone/radio system
- To comply with all Company policies and procedures, for example, delegation of authority, licensing laws, health & safety policy, food safety, etc.
KEY TASKS:
- To provide an efficient enquiry and reservations service to all guests
- To meet and greet guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them
- To provide an information service on all Park activities, facilities and local services and attractions
- To efficiently operate the Park telephone system, take messages and respond to customers where needed
- To operate a sundry sales service with supporting clerical administration – stamps, phone top ups etc
- To provide an efficient support service to resolve guest problems, housekeeping, maintenance, etc
- To operate a cash point and control monies and reception safe in accordance with laid down procedures.
- To complete all Welcome Packs with corresponding programmes, membership cards, keys, etc
- To issue and control all keys to guest accommodation
- To operate Park mobile radio system
- To take payment for holidays or caravan owners' accounts and issue receipts using till systems provided.
Customer Service:
- Deliver HEARTS customer service and standards at all times, when out on Park or speaking to colleagues.
- To contribute actively in teams by building good working relationships with colleagues and other departments
Personal:
- Have a flexible attitude to work
- Be enthusiastic about maintaining and improving the standards within the department you are working
- Ensure personal appearance is of the highest standard of tidiness and hygiene, uniform is clean and well presented
- Communicate with fellow team members professionally
- Attend any relevant training courses as recommended by the Park and the Company.
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