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Customer Service Advisor Part time (25 plus hours)

Employer
Parkdean Resorts
Location
North East
Salary
£17550 - £175
Closing date
22 Apr 2021

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Job Details

As Customer Service Advisor, your responsibilities will include: -

  • Engaging with customers across all mediums of communications via social, trip and other review platforms to deliver a consistent brand message
  • Meeting required service levels and standards in terms of workload on a daily basis
  • Handling all customer contacts which range from general enquires through to effective first-time resolution of any issues or complaints
  • Responsible for daily tasks within the service function including logging of contacts, complaints, administration, filing, recording of white mail and raising/closing processes relating to refunds

The successful candidate will: -

  • Be passionate about delivering a high-quality work and confident in working within targets and service levels
  • Demonstrate success in a customer focused environment with required level of key IT skills
  • Have proven customer communication skills, working effectively to resolve customer queries in a professional manner
  • Have a high level of accuracy and attention to detail
  • Be confident in approach to escalation and resolution with the customer and senior managers

Company

Parkdean Resorts was formed in November 2015 following the merger of Parkdean Holidays and Park Resorts. Today, we own and operate 67 holiday parks across England, Scotland and Wales as the UK’s largest holiday park operator.

With numerous awards under our belt, we’re constantly striving to offer the best holiday experience to our customers and owners. Using our years of combined experience, we aim to create an open and honest dialogue with our customers to find new ways to expand and improve. 

 

Company info
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Parkdean Resorts

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