Receptionist - Cardiff

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About You...

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
• High attention to detail and accuracy – great at managing one’s own time

The Angel Hotel is a beautiful Victorian landmark in the very heart of the city, located between the Principality Stadium and Cardiff Castle. The Hotel is perfectly placed for discovering the Welsh capital. Only a stone throw away from the main city shopping centre and a 20 minute walk to Cardiff bay.

Benefits

• Cairn Group Staff Discount Scheme
• Retail and travel discounts
• Recruit a friend Scheme
• Induction and training programme
• Star of the Month & Golden Ticket Award
• Pension scheme
• Meals on Duty
• Uniform
• Cycle 2 work scheme*

* apply to positions above minimum wage