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Hotel Host - The Newt in Somerset

Employer
The Newt in Somerset
Location
Bruton, Somerset
Salary
£21,000 per annum plus tips, plus bonus
Closing date
14 Apr 2021

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Sector
Restaurant, Catering & Hospitality jobs, Food and Beverage Assistant, Commercial Leisure, Attractions & Entertainment jobs, Food & Beverage Staff, Host/Hostess
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Job Details

Hotel Host - The Newt in Somerset - Hotel


You will be part of the team delivering  a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services our business offers. You will also be integral in ensuring a sense of community with colleagues and guests across all areas of the Newt in Somerset business.


This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves working as part of a team to ensure all guest needs are looked after during their experience with us on the estate. Hosting our guests from their arrival to the estate through to and beyond their departure. 

Key Responsibilities

  • Welcoming guests on arrival
  • Orientating guests around the estate
  • Proactively assist guest’s with enquiries
  • Respond to requests, pre-empting any further enquires guests may have
  • Manage guest expectations
  • Payment handling
  • To have a full knowledge of the services and products that the estate offers
  • Enforce company parameters & cancellation policies
  • Ensure data is stored securely
  • Assist colleagues & other departments where required
  • Support the Great Garden Escape operationally  


Skills and Experience

  • High end Hotel reception experience preferred
  • Experience in the hospitality industry required- Hospitality qualification
  • Personable- Flexible in terms of hours and tasks
  • Written and verbal communication skills
  • Attention to detail
  • Time management and the ability to effectively prioritise workload
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and basic computer skills
  • Willingness to learn and work with a variety of systems


Benefits: 

Excellent Benefits package available from day one including:

  • Exceptional working environment, fresh estate grown meal provided each day
  • Annual Performance Bonus
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Anniversary stay in the hotel each year, Dinner bed and breakfast.
  • Discounted hotel stays for staff
  • Family pass to access the estate
  • Entry passes for friends and family to access the estate
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities
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