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Hotel Head Host - The Newt in Somerset

Employer
The Newt in Somerset
Location
Bruton, Somerset
Salary
Competitive Salary
Closing date
14 Apr 2021

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Sector
Hotel jobs, Restaurant, Catering & Hospitality jobs, Supervisor, Team Leader, Waiter / Waitress
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Job Details

Hotel Head Host - The Newt in Somerset
 

The Newt in Somerset has ancient woodland, historic gardens and far reaching views. It is a unique destination with Hotel, Spa, Restaurants and much more. Visitors can take a tour of the gardens, deer park and cyder press, dine in the Garden Café and visit our farm shop. The Newt in Somerset is a vibrant and thriving attraction, animated throughout the seasons by special events, workshops and education programmes.

Department Description

You will work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate

Position Summary

This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves leading the host team daily, ensuring all guest needs are looked after during their experience with us on the estate. Hosting our guests from their arrival to the estate through to and beyond their departure. To support the Front of House Manager in the development of the host team. Ensuring the adherence of SOPS and company policy. To assist in the recruitment, training, discipline and pastoral care of the front of house team. To perform management shifts and support the general operation of the hotel and wider estate.

Key Responsibilities:

  • Welcoming guests on arrival
  • Orientating guests around the estate
  • Proactively assist guest’s with enquiries
  • Respond to requests, pre-empting any further enquires guests may have
  • Manage guest expectations
  • Payment handling
  • Recruitment
  • Team development
  • Duty management
  • To have a full knowledge of the services and products that the estate offers
  • Enforce company parameters & cancellation policies
  • Ensure data is stored securely
  • Assist colleagues & other departments where required
  • Support the Great Garden Escape operationally

Skills and Experience

  • Hotel duty management experience preferred
  • Experience in the hospitality industry required
  • Personable
  • Experience as a supervisor or shift leader preferred
  • Written and verbal communication skills
  • Attention to detail
  • Time management and the ability to effectively prioritise workload
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and basic computer skills
  • Willingness to learn and work with a variety of systems

Excellent Benefits package available from day one including:

  • Exceptional working environment, fresh estate grown meal provided each day
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Anniversary stay in the hotel each year, Dinner bed and breakfast.
  • Discounted hotel stays for staff
  • Family pass to access the estate
  • Entry passes for friends and family to access the estate
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities
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