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Customer Service Assistant - Silverlake, Dorset

Employer
Habitat Escapes
Location
DT2 8HU, Dorchester
Salary
£22K + Commission 
Closing date
2 Apr 2021

Customer Service Assistant - Silverlake​, Dorset

 

Location: Silverlake, Dorset, DT2 8HU

Hours: 40 hours per week (Thu – Mon and Bank Holidays)

Reports to: Habitat Escapes - Manager  

Salary: £22K + Commission 

Habitat First Group own three luxury Estates based in the Cotswolds, Dorset and North Devon. 

We are seeking someone to be the first point of contact at our Silverlake site for all Habitat Escapes guests and property owners. Our ideal candidate would be highly organised, focused on providing a first-class customer service with exceptional communication and problem-solving skills.  

To be successful in this role, it is crucial to be able to work independently, able to take on and enjoy the responsibility of managing the operations of our property rentals. Additionally, the ability to contribute as an enthusiastic and positive team member is key.

Responsibilities

  • Co-ordination of the daily arrivals and departures at Silverlake.
  • Ensure pre-arrival calls to all rental guests are completed within 48hrs of their due arrival time.
  • Ensure Elite Parks bookings system is updated with the status of arrivals and departures and become a source of knowledge on the system generally.
  • Liaise with all onsite teams/department to ensure all stake holders know of any issue surrounding rentals guests
  • Manage the receipt, return and/or claim of security deposits.
  • General administrative duties to include:
    • Telephone and email enquiries
    • Process bookings (Elite Parks)
    • Receive payments
    • Send booking confirmations 
  • Communicate relevant information affecting guest stays e.g. Estate information, pool closures, road and traffic guidance.
  • Manage and respond to enquires in a timely fashion.
  • Property recruitment to enhance to the Habitat Escapes portfolio of rental properties.
  • Deal with and follow up all day to day issues which may arise including maintenance and housekeeping queries.
  • Engage with property owners and act accordingly with regards to enquiries, guest and owner bookings.
  • Assist with arrival hampers.
  • Manage property arrival and departure checks when required.
  • Update guest directory’s as required.
  • Update new property details on the website and booking system as required.
  • Display excellent standard of administration to support property standards.
  • Communicate updates to the HE team where required.

Key Skills, Experience & Competencies

Essential 

  • Verbal Communication
  • Written Communication
  • MS Office Skills – particularly Excel
  • Administration
  • Multi-Tasking
  • Problem Solving
  • Target driven
  • Customer Services
  • Able to make decisions and work independently
  • Team Player

Desirable

  • Account Management
  • Knowledge of high-volume booking processes (such as holidays)
  • Experience in a Holiday resort or park

Benefits:

  • NHS Top-up Scheme
  • 25 days holiday + birthday day off + bank holidays (to be taken in lieu)
  • Great staff benefits package 
  • Working as part of a small team
  • Free car parking + a beautiful environment in which to work 

Please click the button to Apply Now and include a Covering Letter to support your application.

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