Teen Rep - Europe!

Job Title: Teen Rep

Location:  European Beach Resorts

Department: Neilson Summer

Dates: April – November

Reports to: Children’s Club Manager/Hotel Manager

Salary: Up to £570 PCM based on experience + accommodation + great overall package

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the summer season based in one of our beautiful Beach Club resorts where it’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun, and there’s always plenty of time to play!

We want to ensure that our youngest guests have an amazing, action-packed adventure with Neilson Active Holidays. There’s no doubt that this is a full-on role and you’ll need tonnes of energy.

You’ll be involved in organising and supervising a stimulating, safe, fun and varied timetable of activities, both inside and out. We’re looking for individuals who love working with kids of all ages and feel that they can bring some additional magic to our Kid’s Team. 

You’ll primarily be working with the main Kids Team; however, as the older kids roll into resort, you’ll be setting up an awesome programme of activities to keep our teenage guests entertained.

You’ll be based in one of our beautiful European Neilson beach clubs where we operate the following different clubs:

• Starfish crèche (4-23 months)
• Sea Urchins (two and three years old)
• Sea Badgers (four and five years old)
• Surfbusters (six and seven years old)
• Sharksters (eight and nine years old)
• Stingrays (10 and 11 years old)
• Surf Squad (12 and 13 years old)
• Wave Riders (14 and 15 years old)
• TAG (16 and 17 years old)

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities and Tasks:

• To be professional in your appearance and maintaining a positive attitude and an excellent standard of customer service at all times
• You’ll create and deliver a daytime/evening activity programme for children and teenagers in our variety of children’s clubs aged from 11 – 17yrs following the Neilson programme
• Ensure that all activities are fun, engaging, and age-appropriate for each of the individual children’s clubs making the best use of the environment and equipment available
• Make sure that Health and Safety requirements are always considered
• Meet with parents daily and encourage open communication to discuss the individual needs of each child
• Organise appropriate snacks and meals for the children & teenagers
• Keep the crèche, clubrooms, equipment, and toys clean, well maintained, and sterilised where applicable
• Take personal responsibility for the security of Neilson equipment and the satisfactory appearance of Neilson sites
• Work as part of a team to set up and pack up the children’s club programme daily and practically help prepare the resort for the start and end of the season
• Help organise and host social events, deliver briefings and generally interact with guests at all times
• Be prepared to move between different resorts according to the operational needs of the business and to fulfil your contractual end date
• To be flexible working with other age groups in low season
• Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager

Qualifications and Experience required:

• First Aid certificate that is valid for the duration of your contract – This should be a minimum 6-hour practical course providing a certificate that is valid in the workplace (A Paediatric First Aid course would be preferable; however, this is not essential)
• Educated to GCSE standard or equivalent
• Experience of working with children
• Previous customer service experience

Knowledge, Skills and Abilities required:

• Ability to deliver fun, engaging, safe and valuable children’s club programmes
• Knowledge of emergency First Aid procedures
• Strong swimmer
• Ability to effectively communicate with guests of all ages, management and other staff
• Ability to work well within a team and maintain effective working relationships
• Able to work on own initiative and follow verbal and written instructions
• The ability to confidently hold a conversation in English 

Personal Qualities:

• Approachable, welcoming, friendly, and enthusiastic
• Self-motivated
• Flexible
• Punctual
• Clean and tidy appearance