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Restaurant Host

Employer
Grantley Hall
Location
Ripon, North Yorkshire
Salary
Competitive
Closing date
31 Mar 2021

Job Details

Host - Restaurant EightyEight

Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Due to continued success, we have an exciting opportunity for a Restaurant EightyEight. - Host  to ensure our guests receive a five star service.

Benefits

  • 31 days annual leave (including bank holidays) increasing with service
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.

  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals ac-cordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

Key responsibilities

  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines.
  • Handle incoming restaurant and bar booking enquiries to company standard.
  • To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Hall Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and or-ganized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • To effectively manage bookings using our in house reservations system, to enhance guest journey, and maximise reservations.
  • Communicate effectively all details of a guest reservation to the server staff.
  • Escalate any complaints to Management or supervisors
  • Be confident to communicate with guests over the phone, conducting call backs and taking bookings
  • Report any unsavory or loud guests to management for them to deal with.

Key Skills, Qualities & Experience

  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively.

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

Company info
Mini-site
Grantley Hall

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