Operations Manager - Wakefield

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

You’ll provide day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel. In this hands-on role, you’ll lead our small and amazing team, drive the development of people and create and maintain a memorable guest experience. You’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable.

You will support the General Manager with a commercial focus - driving and monitoring guest experience and commercial success.

About you...

• Previous experience in a senior supervisor/manager/leadership role 
• Excellent leadership skills with experience of developing and leading a team
• Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time and the time of the team
• Financial and commercial awareness

A modern hotel in the centre of Wakefield, Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station. A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour.

Benefits:

• IHG Staff Rate Scheme
• IHG Friends & Family Rate
• IHG Brand Training
• Cairn Group Staff Discount Scheme
• Retail and travel discounts
• Recruit a friend Scheme
• Induction and training programme
• Star of the Month & Golden Ticket Award
• Pension scheme
• Cairn Academy' Training & Development Opportunities
• Cycle 2 work scheme*

(* Applies to positions above minimum wage)