Guest Services Operator - Moreton-In-Marsh

Guest Services Operator - Moreton-In-Marsh

Daylesford: people who want to make a difference

At the core of Daylesford is our care for the environment, our animals and our people. For over forty years we’ve strived to inspire change and nurture growth, and our teams are made up of people who take pride in what they do every day. We know that together we can make a difference for the future of our planet and the well-being of our customers.

We are looking for an engaging and passionate Guest Services Operator to join our new Reservations team based at our Cotswolds Head Office, near Moreton-In-Marsh.

With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the opportunity to build your career with us. 

Full-Time contract based on 40 hours, Shifts are Monday to Friday between 8am-8pm and Saturday-Sunday between 9am-5pm. Salary is £20,000. 

We Offer

• Competitive salary
• Training and development to advance your career
• 28 days holiday pro rata (incl. bank holiday)
• 50% staff lunch discount (at local Daylesford store)
• 30% company discount
• Refer a friend scheme – up to £1,000
• Free organic tea, coffee, artisan bread and fresh fruit on shift
• Stakeholder pension scheme
• Subsidised private medical insurance

About you

As a Guest Services Operator, you will handle all general enquiries and the booking experience of our guests. You will support our guests through the booking process across all three brands, Bamford, The Wild Rabbit, and Daylesford, and ensure they receive a 5-star personalised service.

Your communication skills will be first-class and you'll enjoy interacting with customers. You will be the first point for all enquiries ranging from bookings, reservations to questions regarding our products.

Due to the nature of this role it is essential that you are fully flexible to work a variety of shifts including weekends.

Main responsibilities

• To share knowledge of Bamford, The Wild Rabbit and Daylesford when conversing with customers
• To know your products and pricing in order to make recommendations, and promote Bamford, The Wild Rabbit, and Daylesford
• To always be aware of availability, upcoming events and special offers
• To follow the company complaints procedure to ensure customer complaints are satisfactorily resolved
• To ensure all communication is effective, courteous, and timely
• To ensure all calls are answered, processed, and followed up on in agreed timescales
• To be competent in using all platforms used by Bamford, The Wild Rabbit and Daylesford
• To grow sales through high conversion of enquires to bookings and upselling
• To follow all cash handling processes

If you would like to be part of our truly unique business – we would love to hear from you.