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Resort Host - Europe

Employer
Neilson Active Holidays
Location
Work in Europe!
Salary
Up to £710 PCM based on experience + accommodation + great overall package
Closing date
4 Mar 2021

View more

Sector
Hotel jobs, Hotel Receptionist, Restaurant, Catering & Hospitality jobs, Ski & Seasonal jobs, Chalet Host, Host/Hostess
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Job Details

Resort Host - Europe

Job Title: Resort Host

Location:  European Beach Resorts

Department: Neilson Summer

Dates: April – November

Reports to: Activity Manager/ General Manager

Salary: Up to £710 PCM based on experience + accommodation + great overall package

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the summer season based in one of our beautiful European summer resorts. It’s all about, creating a fantastic holiday experience for our guests, sharing your passion for the activities you love, and having the time of your life!

As Resort Host, you’re the chief of fun. You’re the go-to individual for guests; therefore, you’ll need to be available, approachable and visible throughout the resort.

Personality is key. Your primary responsibility will be to take responsibility for the delivery of all resort entertainment and to ensure that Neilson consistently exceeds guest expectations.

You’ll need a beautiful combination of excellent interpersonal skills, a friendly, approachable and an outgoing personality. It’s also essential that you’re efficient, reliable, assertive, conscientious and fun!

Anyone stepping into this role will need to be highly charismatic with the ability to use a microphone effectively and to hold an audience. You’ll be able to create an air of excitement that keeps anyone staying in the resort thoroughly entertained throughout their holiday.

You’ll spend a lot of time dipping in and out of all resort activities throughout the week and dining/chatting with guests at the ‘social table’ in the restaurant.

You must communicate with all heads of departments every week to discuss how they can help to promote your entertainment activities/evenings around the resort.

Although it’s not essential, any experience as a musician, singer or entertainer would be beneficial; however, the primary qualification for this role is a big infectious personality.

You’ll need to be a visible presence around the resort. This will involve keeping an open line of communication with our guests to maintain rapport and ensure that any issues are addressed/rectified without fail.

We are always looking for friendly, enthusiastic and approachable individuals to join our fantastic team, so if this is the role for you, please apply online today!

Along with your resort team, you’ll ensure that we give our guests confidence in the fact that every element of a Neilson holiday is being delivered by people that care.

Key Responsibilities and Tasks:

  • You’ll have a ‘hands-on’ social approach to ensure positive guest relations and the highest levels of customer service are maintained daily
  • Assist the Hospitality Manager with the promotion of selling non-inclusive nights, for example, the BBQ night to maximise guest attendance and in-turn drive sales
  • Organise and host a resort quiz at the hotel bar to maximise guest participation, enjoyment and in-turn drive sales
  • Plan and host a variety of daytime entertainment including active events, excursions and competitions to fit around the existing Beach Plus programme
  • To be responsible for planning and executing staff entertainment nights, getting the whole team involved in entertaining the guests
  • Ensure that all events are run in line with Neilson security, health and safety standards
  • Assist and bring the team together to provide and deliver entertainment in the case of bad weather
  • Create and implement an imaginative sales and marketing plan that will promote and raise awareness of the entertainment programme to ensure maximum guest attendance
  • Regular and effective communication with the Resort Manager to monitor feedback and income targets
  • To take centre stage at the weekly briefing to promote the weekly entertainment programme
  • To be highly visible and present around the resort to quickly establish guest relations
  • To ensure a friendly, approachable manner is always adopted with both staff and guests
  • Demonstrate excellent overall knowledge and understanding of Neilson products and pro-actively cross-sell our holidays to Neilson Guests
  • Identify any problems affecting the customers, assist and escalated your line manager wherever necessary

These are the primary accountabilities; however, these may vary according to your resort. Knowledge, Qualifications and Experience required: Essential 

  • A strong personal presence around the resort
  • The ability to demonstrate focus, energy and tenacity in the pursuit of achieving guest enjoyment
  • Self-motivated and able to motivate, influence and inspire others
  • Ability to create and adapt Neilson advertising adhering to the correct company standards
  • Knowledge of creating a well-rounded entertainment programme that remains suitable for families while still appealing to a wide range of guests
  • Fantastic communication skills
  • You must be a very confident public speaker who can use a microphone with skill
  • You should be educated to GCSE standard or equivalent
  • Previous experience in creating an entertainment programme would be beneficial
  • You must be adaptable where necessary
  • Ability to swim and get involved in water-based activities would be highly useful
  • Confident setting up and maintaining PA sound systems or willing to learn quickly
  • Basic knowledge of Microsoft Word and Excel packages
  • Previous overseas experience would be beneficial
  • The ability to sing or play a musical instrument would be highly useful
  • First Aid certificate that is valid for the duration of your contract – This should be a minimum 6-hour practical course providing a certificate that is valid in the workplace
  • The ability to confidently hold a conversation in English 

Personal Qualities:

  • Ability to solve problems and work under pressure
  • Approachable, welcoming, friendly, and enthusiastic
  • Able to communicate well with guests and staff of all ages
  • Self-motivated
  • Flexible
  • Punctual
  • Organised
  • Clean and tidy appearance

Company

If you've got the passion, we've got the opportunity!

Working for Neilson Active holidays is more than a job, it's a lifestyle! It's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care.

Who Are Neilson Active Holidays?

We are proud to be one of the leading active holiday specialists and have been delivering awesome holidays for over 40 years.

Year after year our guest’s love to return to our resorts to experience the expertise of our resort teams, whether it’s for a top-notch sailing lesson from our qualified RYA instructors, a delicious cocktail freshly served by our experienced bar team or to hit the slopes with one of our Neilson Mountain Experts.

Bring your passion to our team!

You'll need to be a strong, natural communicator who is able to build rapport with ease and interact confidently with both our guests and other staff members alike.

Neilson Active Holidays is bursting at the seams with opportunities to fine tune your talents and the experiences that you will take away from working anywhere within our programme will stand you in great stead for the future.

In addition to all of this, you'll be able to master some amazing activity sports along the way!

Who are we looking for?

  • Those with a great sense of humour!
  • Likeable, charismatic, individuals with bags of character and contagious enthusiasm!
  • Those who can demonstrate the desire to get involved, enhance their skills and share their expertise!
  • Genuine personalities, those that are kind, friendly and helpful in their nature!
  • People who can bring a bit of individual magic to our award-winning team!
  • Grafters that are not scared of hard work, they strive to be the best and can have lots of fun whilst they do it!
  • Those with a great work ethic and the right attitude!
  • Problem solvers that are responsible, punctual and have the ability to use their common sense!
  • Well mannered and positive in their outlook on life!

Training, Development And Career Progression

We want to develop our staff, provide opportunities to learn new skills and give you the chance to follow in the footsteps of many senior Neilson managers who have worked through the ranks with great success.

We have former chalet hosts are now in charge of the largest hotels in our programme and former windsurfing instructors who are now the operational/commercial masterminds behind the development of our biggest products.

If you are happy to put in the hard work and thrive under pressure, we can offer you a challenging and very rewarding career.

The Neilson team are the backbone of the business and we want to be a great company to work for. We listen to what our team have to say and constantly strive to make everything the best it can be. We will ensure that you're properly trained in all aspects of your role in order to meet the expectations of our guests and satisfy all legal requirements.

The Recruitment Process

Working for Neilson is more than a job, it's a lifestyle. It's all about sharing your passion for the activities you love and we are always looking for the best people to join our team.

If you're up for the challenge, we'd love to hear from you, so kick-start your adventure and complete an online application today.

Give yourself the best chance and be sure to complete every section thoroughly so that we can get a feel for who you are and what you are all about.

If your application passes the initial criteria, you will be placed on a list of potential candidates, however, this does not guarantee an interview at this stage.

The team will then take a closer look at the information you have provided to see if you could be a good fit for the business and for the role to which you have applied.

IMPORTANT NOTE: If you are unable to apply for a specific position through our online application form then this role is not currently available!

For further information see our company website: https://jobs.neilson.co.uk

 

Find Us
Website:
Mini-site:
Neilson Active Holidays
Telephone
01273666130
Location
Locksview
Brighton
East Sussex
Bn25HA
GB
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