An exciting opportunity has arisen to join us as a Fish and Chippery Shop Manager at one of Springboard Parks which is Cayton Bay park! You will have a real passion for delivering quality service and will support the team in bringing the Fish and Chippery to life! By preparing, cooking and presenting quality food, you will help deliver an excellent quality traditional Fish and Chip shop experience for all of our guests.

The Fish and Chippery Manager leads and oversees the management of all aspects of the Fish and Chippery operation within the main complex, driving industry leading customer experience, speed of service, and delivering a great Quality traditional Fish and Chip shop experience.

Your key responsibilities will include:

• Operating the Brand in line with Brand standards, food safety, and health & safety guidelines at all times.
• Being responsible for dealing with customer queries and complaints in the appropriate manner to ensure the customer gains the very best experience.
• Role modelling effective leadership behaviours and our vision and values at all times
• Ensuring high levels of presentation are maintained both front and back of house at all times.
• Monitoring and reviewing all feedback from available channels and take appropriate action as required.
• Ensuring the effective team levels are maintained both front and back of house at all times and prepare rotas in accordance with rota and wage/turnover %.
• Promoting the business through positive marketing strategies and ensure all POS is up to date and relevant
• Delivering our performance targets against budget, managing stock, margin and cost control whilst ensuring exceptional customer service at all times.
• Attracting and recruiting team members and develop them to be the best team through coaching, training and support.

Ideally you will have:

• Food Hygiene Level 2 and Level 3
• COSHH trained
• Proven experience in commercial awareness and business acumen
• Customer focused approach
• Experience in Fish Frying is preferred
• Experience of leading and developing others
• Strong and effective communicating and influencing skills