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Venue Manager

Parkdean Resorts
Closing date
4 Mar 2021

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Job Details

Our Springboard Park - Trecco Bay - are delighted to be recruiting a Venue Manager to manager our Showdome Venue. Springboard is an enhanced experience offering for our holiday makers and owners involving outdoor and indoor experiences ranging from high ropes, zip wires, Segway, pottery, painting and much, much more!!

As our Showdome Manager you will lead and oversee the management of all aspects of the Showdome within the main complex which includes bar operations, venue standards and the Showdome Diner! Working closely and effectively with other manager your main focus will be dirivng industry leading customer service, speed of service and performing within a safe enviroment. 

You will be responsible for: 

• Operating the Showbar in line with brand standards, food safety, and health & safety guidelines 
• Ensuring you maintain high quality products, through effective line cleaning, Cellar management, and the perfect serve
• Dealing with customer queries and complaints in the appropriate manner to ensure the customer gains the very best experience
• Role modelling effective leadership behaviours and our vision and values at all times
• Ensuring high levels of presentation are maintained both front and back of house at all times
• Monitoring and reviewing all feedback from available channels and take appropriate action as required
• Ensuring the effective team levels are maintained both front and back of house 
• Promote the business through positive marketing strategies and ensure all POS is up to date and relevant
• Deliver our performance targets against budget, managing stock including daily & weekly stocktakes, margin and cost control 
• Attract and recruit team members and develop them to be the best team through coaching, training and support 
• Working together with the team to produce industry leading standards within the Showbar and aim to exceed customer expectations
• On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given
• To consistently build guest rapport and relationships within the Showdome through product knowledge and service excellence

The ideal person will: 

• Have Food Hygiene Level 2 and Level 3
• Be COSHH trained
• Have proven experience in commercial awareness and business acumen
• Be Customer focused approach, this role is customer facing
• Have experience of leading and developing others
• Have strong and effective communicating and influencing skills
• Be trained First Aid at Work
• Be a team player, be willing to step up and outside comfort zone to assist all departments if required.

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