Wedding & Events Executive at Grantley Hall
We are currently looking for a Wedding & Events Executive to join our Sales & Marketing team at Grantley Hall. The Wedding & Events Coordinator reports directly to the Senior Events Office Manager.
40 hour contract (will include some weekends).
Previous knowledge of Opera Sales & Catering is PREFERRED
Previous Events / Wedding experience is ESSENTIAL
·To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
·Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
·To ensure excellent management of all pre and post event communications
·To ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed.
·To ensure that all chases and event organisation details are completed in a timely manner to protect the revenue production of the hotel and provide excellent coordination standards to clients.
·To work to the hotel’s selling strategy to ensure key revenue is generated
·To ensure all details for booking are up to date and handed over to the relevant operational departments and to create detailed functions sheets which will support the smooth running of events whilst in-house.
·Support with completion of event enquiries and client emails in the general Events in box to ensure all enquiries are actioned on a daily basis.
·To conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests.
·To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
·To be the main point of contact for prospective wedding and event guests
·Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
·Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
·To liaise with key suppliers and ensure strong working relationships with each of them.
Key Skills, Qualities & Experience
·Events Sales & Co-ordination Experience in a hotel or venue is ESSENTIAL requirement.
·Attention to detail is key and strong sales and communication skills.
·Ability to work under pressure.
·The successful individual will be confident, self motivated and present a professional persona in all circumstances.
·Excellent verbal and written communication skills required.
·The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
·Knowledge and understanding of conference and event sales techniques would be beneficial
·A flexible approach to work is required given the start up nature of the business.
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.
Grantley Hall is proud to be part of Relais & Châteaux which now sets the standard for excellence in hospitality and culinary arts. Relais & Châteaux is not a chain but an Association of 585 outstanding properties around the world.
Magical | Respectful | Innovative | Passionate | Consistent
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a Royal London Salary Sacrifice Pension
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketer or head housekeeper, the Grantley Academy will help pave your way to success.
Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.