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Welcome Host Executive - Ripon

Employer
Grantley Hall
Location
Ripon, North Yorkshire
Salary
£25,000 per annum
Closing date
3 Mar 2021

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Sector
Bar & Pub jobs, Host, Hotel jobs, Hotel Receptionist, Restaurant, Catering & Hospitality jobs, Host/Hostess
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Job Details

Welcome Host Executive - Ripon 

  • Up to £25k

We are currently looking for a Welcome Host Executive to lead our Hotel Porter team to ensure all guests and visitors receive a warm and friendly, 5* welcome when arriving at Grantley Hall. 

About You

  • Experience in a similar position in a luxury environment (Concierge/Hosting roles) desirable, however full training will be given
  • Excellent verbal and written communication skills
  • Computer literate, however training will also be given on this
  • Excellent customer service skills with the ability to communicate at all levels
  • Well presented, adhering to Grantley Hall’s grooming standards at all times
  • Full clean driving licence and over the age of 25 due to our insurance policies is desirable 
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team 

Key responsibilities:

  • To be manage a small team over a seven day a week operation in a 5* environment 
  • To ensure every guest or visitor receives a 5* arrival and welcome to Grantley Hall at both the Gate House & the front door as per the standard operating procedures
  • To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall as well as providing a 5* experience to all guests and visitors to Grantley Hall
  • To clearly communicate and liaise with the Hotel Porter and Reception teams to inform them of when guests or visitors are arriving 
  • To be present in the Reception area throughout the day, overseeing the Hotel Porter operation, ensuring that guests are looked after, that vehicles are valet parked and that luggage is taken to and retrieved from bedrooms in a timely manner 
  • To ensure that all team members on duty are assigned roles ensuring all key areas of the operation are covered on a day to day basis  
  • To schedule rotas for the Hotel Porter team in a timely manner for review by the Front Office Manager/Assistant Front Office Manager, ensuring the demands of the business are accommodated 
  • To provide training for the team and to assist in team reviews/appraisals and PDPs 
  • To follow shift procedures and duties as set out by the Front Office Manager and to assist in the reviewing and implementing of SOPs
  • To ensure all equipment functions correctly and report faults immediately
  • To attend training courses and meetings as required
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and Fire procedures are adhered to at all times, making staff aware of their responsibilities
  • To know and live Grantley Hall’s values every day without compromise

Magical | Respectful | Innovative | Passionate | Consistent

Benefits:

  • 31 days annual leave (including bank holidays) increasing with service.
  • Monthly Service Charge Bonus
  • Salary Sacrifice Pension Scheme with Royal London
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • 24/7 team assistant line.
  • Refer a Friend Award.
  • Bespoke Grantley Hall Uniform

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

For more information please visit our website grantleyhall.co.uk or visit our Facebook page https://www.facebook.com/Grantley-Hall-Careers-810909412446597/


  

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