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Customer Services Advisor - London

London College of Beauty Therapy - (LCBT)
£22,000 - £25,000 per annum + Benefits
Closing date
11 Feb 2021

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Job Details

Customer Services Advisor - London

  • Position: Customer Services Advisor
  • Status: Full Time 40 hours
  • Salary: £22,000 - £25,000
  • Reports to: Head of Operations

This role comprises full responsibility of the reception area, providing excellent customer service to students, clients and visitors, answering telephone enquiries and driving enrolments by calling candidates to book them onto application days.

Essential to the role:

  • Excellent Customer Service skills
  • Self motivated with good team working qualities and excellent telephone manner
  • Excellent timekeeping and flexible attitude to working hours and days (occasional evenings & Saturdays) Excellent communication, interpersonal, written and presentation skills
  • An ability to monitor accuracy and ensure attention to detail
  • Excellent administration and IT skills to include Word, and Excel
  • Professional and mature manner when dealing with all applicants, learners, clients and visitors
  • Excellent organisational skills and ability to work to tight deadlines
  • Flexible attitude to work and range of duties
  • Desire to maintain high standards across the departments and assist in other areas of the college as required

Highly Desirable:

Previous experience of working with a database / management information system Previous experience within a reception, college or school
Knowledge of the beauty industry

Key Roles and Responsibilities: Customer Service


  1. Ensure cover of reception areas as required by the regular opening hours and any occasion in addition which requires reception areas to be manned

  2. Ensure that all calls are answered in a timely manner, missed calls are minimised and any voicemails are actioned in a timely manner so that the customer is called back.

  3. Ensure that the reception areas reflect the image and high standards of the college at all times. Areas must at all times be clean and organised; all customer service staff should be smart in appearance.

  4. To ensure all learners adhere to the policies and procedures, set out all training and salon areas and address learners where needed to ensure compliance with the College rules and regulations

  5. To offer advice and guidance to students, parents and visitors and ensure all queries are dealt with in a professional and efficient manner.

  6. To ensure daily targets are met to book candidates onto application days

  7. To play an active part in open events, promoting a positive image to potential candidates and parents and booking them onto application days

  8. To communicate effectively with other departments in the College to ensure tasks are completed effectively

  9. Issuing certificates to students in a timely manner with a high attention to detail to ensure correct information is passed on

  10. Other duties such as scanning and shredding confidential information, franking mail, taking parcels to post office and arranging couriers.

  11. Reporting and Communication Responsibilities

  12. Provide weekly and monthly reports as defined by management.

  13. Equality of Opportunity

    The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.


  14.   Follow Data Protection guidelines when dealing with any data.

  15.   Consider best department and team planning when requesting annual leave.

  16.   Maintain the company policy for Equal Opportunities and Health and Safety at all times when dealing

    with Applicants, Learners, Visitors and Staff

  17.   Follow department procedures as directed by your Line Manager Work flexibly and efficiently to

    maintain the highest professional standards and to promote and implement the policies of the


  18.   Comply with health and safety legislation and EC Directives

  19.   Comply with any rules and regulations which the College may from time to time issue to ensure the

    efficient operation of its business and the welfare and interest of its employees and students

  20.   Comply with all Departmental and College Policies, including the Policy to promote equality of


  21.   Participate in the Staff Development, Review and Appraisal Scheme

  22.   Undertake such duties and/or hours of work as may reasonably be required, commensurate with this

    post and general level of responsibility, at your main place of work or at any other establishment for which the College provides services.

  24. Provide clear and effective feedback and reports to your line manager.

  25. Ensure maintenance and accuracy of all tracking systems within each department both computerised and manual to support internal and external requirements.

  26. Attend meetings as required by your line manager.

  27. Participate in any training requirement identified by your line manager, internal or external.

  28. Ensure prompt response time to any enquiry or application

  29. Promote and reflect the high standards of London College of Beauty Therapy at all times.


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London College of Beauty Therapy - (LCBT)
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