Club Manager - Snap Fitness - Heswell

Snap Fitness
Wirral, Merseyside
30 Dec 2020
15 Jan 2021
Job Type
Full Time

Club Manager - Snap Fitness

  • Business Division: Snap Fitness
  • Responsible to: Franchise Owner

Overview and Objectives of the Position:

The Club Manager is the key role in Snap Fitness clubs, responsible for overall day to day management of all operations. Working closely with the franchise owner or Area Manager, the position will have full accountability and authority for all operational aspects and management of staff, including sales, marketing and general administration.

Key Relationships:

  • Franchise Owner
  • Area Manager
  • Snap Fitness UK Head Office

Key accountabilities that are part of the role:

  • Membership Sales & Retention
    • Driving club growth through quality membership sales
    • Increasing member retention through member engagement
    • Tracking and reporting on various sales ratios
    • Developing and following up on Assistant Manager’s sales performance


  • Marketing & Community Activities
    • Execution of National marketing initiatives
    • Local area marketing planning and execution
    • Generation of community focused initiatives
    • Maintaining best practice digital presence


  • Club operations and presentation
    • Reconciling monthly membership billings
    • Chasing outstanding debtors
    • Maintaining club presentation to the highest possible standard
    • Maintaining equipment functionality and servicing


  • Management of Personal Trainers & Group Fitness instructors
    • Recruitment of professional personal trainers (sub-contracted)
    • Assistance in marketing and development of personal trainers
    • Design and maintain weekly Group Fitness timetable
    • Recruit and retain top quality fitness instructors

Key Performance Indicators:

  • Net Membership Growth Retention Rate
  • Club Audit Results Customer Satisfaction
  • PT Engagement & Group Fitness Attendance

Selection Criteria:

  • Previous sales experience required, minimum 1-2 years in any sales field
  • Previous administration experienced preferred
  • REPS Level 3 qualified preferred but not required
  • Enthusiastic, empathetic and conscientious personality a must

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