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Member Experience Manager - Carlisle

Bannatyne Health Club
Carlisle, Cumbria
£20,000 - 24,000 per annum
Closing date
20 Jan 2021

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Bar & Pub jobs, Pub General Manager, Pub Manager, Restaurant, Catering & Hospitality jobs, General Manager
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Job Details

Member Experience Manager - Carlisle

Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you! 

As our Member ‘Xperience’ Manager you will play a key role in project keep and will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members.


You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members.

Member and guest engagement is a fundamental activity and the Member ‘Xperience’ Manager will assist with building relationships in the club.

You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience.


  Responsibility for the Clubs net member movement and working to monthly KPIs with a view to maximising the clubs potential.


Management of the club tour process alongside leads and conversions.


Devise and implement a retention strategy that supports ‘Project Keep’

Managing members with low usage and utilise campaigns to encourage a return to the club.


Using social media platforms to promote club activities and events.


Assist the General Manager with Project Keep activities such as Debt Recovery, DDI reinstates and retaining scheduled cancellations.


Handling queries and calls from Members, clubs and Head Office via email and telephone.


Managing and updating membership databases.


Training other members of the club team to be competent in club tours.

Organising and attending member events, forums and social events.

Supporting new members with their ‘Start Smart’ journey with incentives to complete within the first 12 weeks.



The Bannatyne Group, one of the largest independently owned health club operators in the United Kingdom. We provide our members with state of the art facilities in over 60 convenient locations to over 180,000 members. A Bannatyne Spa can be found in 34 of these sites and are open to both members and non-members. We pride ourselves on a holistic approach to health and wellbeing and our spa facilities typically include; Contemporary treatment rooms, relaxation areas, manicure/pedicure areas, spray tan and dual treatment rooms. Some of our locations have hair salons and most clubs have a cafe lounge providing a truly relaxing environment for our guests and members.

Contact Us
  • B
  • Darlington
  • DL1 1ST
  • GB
  • 01325356677
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