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Senior IT Support Engineer - Epsom

Employer
Royal Automobile Club
Location
Epsom, Surrey
Salary
37,500 plus benefits
Closing date
16 Dec 2020

Job Details

Senior IT Support Engineer - Epsom

The Royal Automobile Club is currently looking for a Senior IT Support Engineer to join a team supporting the organisation’s desktop, systems applications and hardware. Based in Epsom with occasional travel to our Pall Mall clubhouse, this role is responsible primarily for first and second line support with the expectation of becoming a future subject matter expert in areas specific to the club.

The successful candidate will have a demonstrable enthusiasm for technology along with a willingness and curiosity to learn new technologies. Excellent communication skills and the ability to liaise with all stakeholders is of paramount importance.

Role responsibilities include:

  • To provide a Help Desk service to support Club staff and members and IT providers used by the Club
  • Respond to support requests in a timely and courteous manner
  • Manage and maintain technology and systems used by the Club
  • Support IT projects with the installation of software, hardware and associated peripheral device drivers
  • Assist with the maintenance of Microsoft Exchange and domain configuration
  • Assist in the production and upkeep of all technical documentation in line with company standards
  • Assist the Development team where necessary
  • Ensure that all calls are updated with detailed information during the progression of calls
  • Participate in the Service Desk out of hours shift rota as directed

Our ideal candidate:

Essential experience and significant expertise:

  • Windows Servers & Services (AD, DHCP, DNS)
  • Hardware Engineering (Printers, Servers, PC’s, UPS)
  • Networking (IP, Wifi, Switches, VLANS, Network Cabling)
  • Office 365 Administration / Applications
  • Remote Administration (RDP, Teamviewer etc)
  • Knowledge of communications tools (Skype, Zoom, Teams)
  • Knowledge of collaboration tools SharePoint/Teams

Desirable:

  • Experience in hospitality or leisure industry
  • EPOS (Oracle, Micros, Simphony )
  • Cloud based service technologies (Azure, AWS, Private, Hybrid)
  • Telephony (PBX, VoIP & Analogue, Mitel 300 preferably)
  • Industry Certifications (Microsoft, Comptia, Cisco, etc)

Benefits include:

  • Free meals on duty
  • Free shuttle bus from Epsom station
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Generous pension
  • Employer paid health cash plan
  • Staff fund

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park in the heart of the Surrey countryside we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.

Due to the current climate we reserve the right to close the role early if we have reached the number of applications required. 

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