Spa Host - The Coniston Hotel​

Spa Host - The Coniston Hotel​

• Full Time 40 hours
• Minimum Wage

ROLE OVERVIEW

As a member of our spa team, you will be responsible for ensuring that areas of the spa facility are presented to our highest standards. The Coniston Hotel, Country Estate and Spa has built its success on delivering the highest standards. This means Cleanliness, Quality, Service, Maintenance, and Atmosphere. Your job will be to make sure we deliver on our promise for hygiene and cleanliness. To ensure that all Health & Safety checks are complete and equipment and plant are running correctly prior to opening each day, throughout the day and at close of business each evening. To manage the laundry and maintain the cleanliness and tidiness of poolside, and thermal areas, whilst providing excellent customer service and fulfilling requests from members and supporting the Spa team.

• Reporting to: Spa Manager
• Responsible for: n/a

MAIN RESPONSIBILITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

OPERATIONAL

• Ensure that all areas of the spa facility are cleaned to the agreed service standards as per departmental SOP’s (Standard Operating Procedures)
• Clean and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, etc.)
• Ensure that toilets and changing areas are cleaned and checked at hourly intervals during your shift
• Ensure all dispensers and shower amenities are stocked up and filled at all times
• Monitor departmental stock levels and report shortages to your line manager / Duty Manager
• Adopt good working practices to ensure a safe working environment for yourself and others
• Notify management of occurring issues or needs for repair
• To carry out pool water testing every two hours within the Health & Safety guidelines ensuring chemical balance is maintained in all pool water at all times.
• To ensure all spa pool facilities and thermal suite are maintained and cleaned to the highest standard
• To ensure all areas of the spa including pool, thermal suite, changing rooms, spa treatment public area are checked regularly for cleanliness and tidiness.
• Ensure that all departmental equipment used is maintained and in good working order
• Replenish guest towels and ensure soiled towels are returned to the correct party as per the spa SOP’s
• To support the reception team when required
• To support the F&B team when required
• To be fully knowledgeable and up to date with the Spa’s offering
• Report any unusual occurrences immediately to your Duty Manager
• To be able to work shifts with maximum flexibility as and when necessary
• To carry out any other duties as imposed by the needs of the business and requested by a senior manager

HUMAN RESOURCE

• To attend departmental induction and company orientation training
• To support excellent working relationships within the department
• To follow the SOP’s for all leave (holiday, un-paid, sickness,)
• To attend and contribute in all training booked by management
• To adhere to company dress code and to maintain a high standard of personal hygiene and cleanliness

SALES AND MARKETING

• To be aware of all S&M activity and positively promote where appropriate

HEALTH & SAFETY/LEGAL

• To always use the correct cleaning materials and in the correct manner at all times as laid down by the Control of Substances Hazardous to Health, (COSHH) Regulations 1988 and maintain your department COSHH Register
• Ensure safe working practices are adhered to at all times
• To attend departmental induction and company orientation

PERSON SPECIFICATION

ESSENTIAL

• Excellent attention to detail
• Excellent verbal communication skills
• The ability to respond quickly and positively to a range of work situations
• Flexible approach to working hours as business needs dictate
• Enthusiastic and positive outlook

DESIRABLE

• Previous experience of working in a similar role
• Familiarity with Material Safety Data Sheets and COSHH regulations