Bridge Leisure

Holiday Sales Manager - Hedley Wood Holiday Park

Location
Holsworthy, Devon
Salary
Between 20k and 23k depending on experience
Posted
20 Nov 2020
Closes
18 Dec 2020
Job Type
Full Time, Part Time

Holiday Sales Manager - Hedley wood holiday park

  • Full time permanent 
  • Hours tbc 
  • 28days holiday 
  • Discount on food from restaurant.
  • Discount on holidays for family

Bridge Leisure HSM Job Description:


Role Profile:

  • To lead a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return
  • To be accountable for the effective management of all aspects of the Holiday Sales function
  • To manage Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance

Key Responsibilities:

  • Deliver holiday sales to budget and strive to exceed beyond that.
  • Manage effectively a budget for holiday sales and monitor and maintain effective cost controls.
  • Lead the team to ensure the Holiday Sales department on their Park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
  • Manage makeup of fleet (hire fleet, sublets and GIA’s) to maximize revenue and availability opportunities using Parc Vu.  Ensuring GIA’s and hire fleet are prioritised when allocating bookings
  • To regularly outbound potential guests and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available
  • To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business
  • Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals.
  • Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way
  • Ensure the reception team are fully trained and receive regular training updates
  • Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure
  • Provide weekly feedback on outbounding activity to MK team (every Tuesday)
  • Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments
  • Processing of Hoseasons bookings and ensuring effective collection of guest data at check-in
  • Processing of Pitch-up bookings in Parc Vu and effective use of Stripe payment system to ensure payments are received
  • Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 10 weeks prior to holiday start dates
  • Manage staff rotas in line with budgets and business needs
  • Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget
  • Work with GFM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner
  • Customer complaint handling in line with company procedure
  • Ensure that holiday accommodation meets and exceeds customer expectations
  • Manage owner sublet accounts

Person Specification

Qualifications

Desirable

  • Driving Licence
  • Risk Assessing
  • First Aid at Work

Experience

Essential

  • Experience in administration
  • Experience in sales / customer service
  • Experience in line / team management
  • Computer literate

Skills/abilities

Essential

  • Adaptability /Change Management
  • Administrative Excellence
  • Communication
  • Customer Focus
  • Decision Making
  • Honesty, Professionalism and Respect
  • Influence and Negotiation
  • Leadership
  • Ability to work within a team and on own initiative
  • People Management
  • Planning and Organising
  • Problem Solving
  • Resilience
  • Resource and Budget Management
  • Results - Orientated
  • Strategic Outlook
  • Team Working

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