About The Restaurant Group

The Restaurant Group Plc (TRG) is a significant player in the UK casual dining market, operating over 400 restaurants and pubs which include Frankie and Benny's, Wagamama, Chiquito, and Brunning & Price pubs.  We also operate a concession business, which trades in many of the UK airports.

This is an exciting time for TRG - as well as recent changes and innovation to develop our offering and customer experience in our established, iconic brands such as Frankie and Benny's, we are also pursuing other growth opportunities within the dining sector, exploiting online brands, delivery, click and collect and grab and go.

Purpose

As a Project Manager within the Change function, your role is to support the business through the delivery of successful projects, ensuring that each project's objectives are realised and that the project team works effectively.

You will lead the planning process, working with a range of internal and external stakeholders to ensure that your projects are completed on time, within budget and managed within the PMO framework.   

Accountabilities

• Works within the established PMO framework to deliver multiple projects, often across the different TRG divisions
• Applies established project management principles and processes to smoothly deliver successful projects: (to include project planning, leading and motivating the project team, project tracking and reporting, resource and task allocation, risk and issue identification and tracking)

PROJECT INITIATION AND PLANNING

• Creates and documents clear project briefs, plans, milestones, scope and resource requirements.
• Clarifies requirements and agrees clear success criteria and measurement protocols.
• Provides cost and time estimates.
• Assesses resource requirements and skill sets required to meet project goals.

PROJECT EXECUTION

• Tracks project progress against project plans and adjusts plans, where necessary, to ensure effective completion in line with success criteria.
• Reports on the status of projects.
• Drives issue resolution through appropriate issue and risk tracking and facilitating issue closure. Escalates appropriately.
• Tracks costs and maintains project budgets.
• Coordinates requests for change to key project metrics, e.g. scope, cost or resource requirements.
• Maintains an understanding of other technology and/or business change initiatives outside of the current in-flight projects, to ensure alignment and integration.

CUSTOMER SERVICE AND RELATIONSHIPS

• Builds relationships with the key stakeholders for each project, be that internal or external, confirming requirements and proactively reporting project progress
• Manages stakeholder expectations, focusing on realising target business benefits for internal sponsors.
• Supervises and monitors the deliverables of project team members and suppliers to ensure on-time, on spec delivery.

Skills and experience

• Good knowledge of business systems in a commercial environment
• Proven project management experience, ideally backed up with recognised standards-based qualifications
• ideally from a multi-site retail and/or hospitality background
• Good knowledge of business systems in a commercial environment
• Ability to tailor and apply best practice project management processes and tools to deliver your work
• A track record in a demanding, fast-moving environment. Used to working across complex projects as well as running multiple workstreams
• Clear verbal and written communications. Adept at producing simple plans, roadmaps and status updates
• Excellent people management skills, able to motivate and coordinate a diverse project team, including external suppliers
• Good knowledge of business systems in a commercial environment, ideally from a retail and/or hospitality background.

Behaviours

• Ability to challenge and influence.
• Holds others accountable.
• Thinks clearly and analytically to identify the best business and technical options.
• Ability to manage and resolve potential conflict.
• Hits deadlines. A deliverer who puts plans into action and gets the job done.
• Well organised. Structured approach.  Close attention to detail, with a high quality 'zero defect' mindset.
• Hands on. Flexible approach; willingness to do tasks outside of project management remit if required.

Company Values

Make it Magic

Has a positive can-do attitude and is committed to delivering the highest quality of service for our team members and guests

Keep it Fresh

Challenges the way things are done, takes a creative approach and has a keen interest in TRG, and its industry

Be Sharp

Adapts easily in a changing, fast paced environment, has the ability to work flexibly under pressure and demonstrates a strong sense of urgency

Own it

Takes personal responsibility, has a proactive approach and strives to deliver great results

Do it Together

Has the ability to lead and positively influence at all levels, works collaboratively with others and is fun to be around.