Lounge & Bar Assistant - Hook

Variable Hours - Hours as required and as and when discussed.
Weekend Hours will be required.

Overview: Ensure that the Lounge & Bar areas are correctly prepared for service - including afternoon tea. To serve all beverages to the required standard, and to ensure such service is friendly and efficient. To be aware of all the duties relating to the role of bar person refer to the function details and ensure that such duties are carried out to the required standards. Assistant the Lounge and Terrace with food orders and ensure a smooth running of service. To have a good knowledge of the history, services and facilities of the hotel and to ensure all members of staff have likewise. Efficient and satisfactory handling of customer complaints, and avoidance of these complaints by maintaining consistent, excellent, attentive and timely customer service.

Attributes/Experience required:

• Have exceptional customer service skills and strong interpersonal skills.
• Able to demonstrate recent relevant experience in the same role
• Be a great team player.
• Have excellent time management.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About the Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate.

• A share of the service charge 
• Free meals on duty
• Uniform provided and dry cleaned
• Company pension scheme
• Excellent staff rates including overnight stays, spa treatments and dining
• Discounted stays at hotels across the world with Small Luxury Hotels of the World
• Employee Assistance programme
• Free Car Parking
• Employee referral scheme
• Onsite accommodation available
• Internal training opportunities
• Reward and recognition scheme
• Enhanced holiday programme for long service