Front of House Supervisor - Beaconsfield

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay.

You will effectively work with, and lead the team, to ensure that all brand standards are met and take all opportunities to promote service excellence to all guests, driving profit for the business by focusing on quality.

About you...

The successful candidate will have previous hotel experience in a similar role. Experience with IHG and/or Opera is desirable. You will need to be flexible, have a hands-on approach, have fantastic inter-personal skills, be an excellent team player and have the ability to meet targets. You will have: 

• Excellent leadership skills
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time and the time of the team

About us

Situated just a few miles from the charming town of Beaconsfield, in close proximity Heathrow airport, our conveniently located 4* luxury hotel boasts a timeless and elegant design. With 138 stylish and modern rooms, gym and spa facilities, an impressive selection of dining options and a custom built signature whiskey cellar it’s the perfect location for both business and pleasure. 

Benefits

• Cairn Group Staff Discount Scheme
• Retail and travel discounts
• Recruit a friend Scheme
• Induction and training programme
• Star of the Month & Golden Ticket Award
• Pension scheme
• Meals on Duty
• Uniform
• Cycle 2 work scheme*
• IHG Employee Discounts
• IHG Friends & Family Rate

* apply to positions above minimum wage