Guest Services Manager - Aberdeen

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

As a Guest Services Manager you will manage the entire guest services operations (cleaning, security, customer services and front of house) on site.
You will drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels, each and every time.

About you... 

You will have experience in a hotel reception at supervisor level, be able to demonstrate initiative and be someone who has a reputation for delivering great service and being fun to work with.
In addition, you will have excellent leadership, interpersonal and communication skills and be able to demonstrate a commitment to delivering a high level of customer service.

A bright, modern hotel in Aberdeen's bustling West End, Holiday Inn Express® Aberdeen City Centre hotel is right in Aberdeen's West End, half a mile from the main rail and bus stations and 20 minutes by taxi from Aberdeen Airport. The hotel is just around the corner from Union Street, Aberdeen's premier shopping destination with lively bars, restaurants and theatres.

Benefits

• Cairn Group Staff Discount Scheme
• Retail and travel discounts
• Recruit a friend Scheme
• Induction and training programme
• Star of the Month & Golden Ticket Award
• Pension scheme
• Cairn Academy' Training & Development Opportunities
• Uniform
• Cycle 2 work scheme*
• IHG Staff Rate Scheme
• IHG Friends & Family Rate
• IHG Brand Training

(* Applies to positions above minimum wage)