DW Fitness First

Member Services Advisor

Wigan, Greater Manchester
Competitive Salary
20 Oct 2020
17 Nov 2020
Job Type
Full Time

Member Services Advisor – Wigan Head Office

*Monday to Friday only

*No weekends!

Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media and emails within a customer centric working environment.

What is the Role?

Within this role you will be speaking with our members across the UK; responding to queries, complaints or feedback and using your exceptional customer service skills to help them achieve their goals and continue their memberships.

We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this really friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast paced environment. You will proactively strive to achieve a first call resolution wherever possible.

What do we offer you?

  • Daily support in becoming multi skilled in customer service communication channels through individual and group training sessions
  • Opportunities to work on an individual development plan
  • Opportunity to work alongside a variety of departments within the business through your role
  • Free gym membership to our network of clubs all over the UK
  • An extra day’s holiday for your birthday
  • 50% off a gym membership for a friend or family member

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