Beauty Therapist - South West London

Beauty Therapist - South West London

• Location – South West London 
• Employment type – Full time
• Salary -  £15 per hour 

The Health Concierge specialise in the residential sector, providing Health and wellness services, ranging from Personal training to Beauty treatments. We work with a variety of clients to ensure their residents receive the highest standard of service, without compromise.

Key Points of the Role

• To provide a warm, courteous and prompt welcome on arrival for all residents and visitors
• Coordinates beauty treatment bookings, ensuring the quality, standards and expectations of the residents are met on a daily basis
• Performing luxury beauty treatments in a way suited to our client’s individual needs. Ensuring a personalized bespoke service is maintained for every individual resident
• Actively and positively engage with residents, colleagues, visitors, clients and our service providers to ensure a seamless service experience can be created
• Attention to detail on all aspects of the job
• Actively listen and respond positively to resident’s questions, concerns, and requests and use specific process to resolve issues, delight, and build trust
• Interacts with residents to obtain feedback on quality of product, service levels and overall satisfaction
• Ensure that a great working relationship is maintained with our client and other departments within the building
• To check, read and action e-mails and other requests regularly and on a timely basis
• Actively promoting your services to all the residents and visitors and to work closely with all service providers

 What we are looking for:

• High level customer service ambassador
• Able to understand, anticipate and deliver outstanding personalised service
• Able to demonstrate a professional and organised approach to the role
• Great team player and can take ownership and responsibility
• Previously worked to policy and procedures
• Logical thinker, able to spot errors and resolve issues
• Ability to prioritise
• Attention to detail
• Professional service approach knowledge
• Confident and outgoing nature
• Professional presentation
• Knowledge of current wellbeing trends

Experience &Qualifications

• A minimum of two years’ previous experience working in a customer service environment, preferably within a 5 star hotel or similar hospitality industry
• Experienced in a high standard beauty therapy role to NVQ Level 3

If you would like to be considered for the role of Beauty Therapist, then please send through your up to date CV!