IT Infrastructure Manager - Newcastle upon Tyne

Vacancy Details

This is a permanent, full time position based at Greggs Innovate House in Newcastle upon Tyne.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market. Greggs is a much loved and trusted brand with a strong traditional bakery heritage. Our people are what makes our business successful.

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Salary

Competitive Salary

Work Pattern

Our usual working hours are Monday- Friday, however due to the nature of our business we may require you to be flexible. Working is currently home based, however this is subject to review.

Job Description

Within the IT & Business Change function as the Infrastructure manager you will lead a team delivering critical services in support of Greggs business operations and objectives.  You will lead the implementation, delivery and continual improvement of Greggs IT Infrastructure and Networking that underpin the delivery of IT services to the Greggs business. You will be responsible for driving technology strategies, roadmaps and service improvement initiatives and the delivery of services to agreed levels of performance. Leadership and development of a both the Infrastructure and Network Teams ensuring aligned projects and workloads are on delivered on time in a quality manner.

Key Duties- IT Strategy

Play a key role in the Greggs IT & Business Change development by:

• Assisting in the development of a departmental strategy and support driving this forward IT & Business Change projects and priorities.
• Identifying opportunities for the application of technology in support of continual improvement within IT
• Maintaining knowledge of trends and emerging technologies.
• Developing and maintaining technical standards, policies and operating practices
• Manage the relationship with business leaders, 3rd party partners and suppliers

Key Duties- Team Leadership

Responsible for leading the Network & Infrastructure team, ensuring they are motivated and equipped to deliver a high-quality service by:

• Ensuring training requirements are identified
• Leading and driving a culture of strong customer service
• Coaching, mentoring, developing and managing performance of individuals and the team
• Ensuring all work undertaken is accurate, complies with current best practice and is of a consistently high quality
• Effectively engaging and communicating with the team

Key Duties- Resource Management and Project Delivery

Oversight and planning of Network & Infrastructure team workloads and resource allocation to ensure that:

• Resource requirements and availability is managed within the team
• There is an effective skills matrix for the team which identifies key person dependencies and skills gaps
• Network & Infrastructure projects are aligned to business objectives
• IT&BC projects and priorities are resourced accordingly

Key Duties- Financial Performance

Oversee Network & Infrastructure budgets including:

• Identification of forecasts associated with service strategies
• Identification of annual service costs Identification of ad-hoc 1-time costs
• Monitoring and maintenance of expenditure within agreed budgets

Key Duties: Service Assurance & Risk Management

• Delivering services within risk appetite and within regulatory controls
• Ensuring adherence to policies, standards, controls and procedures
• Ensuring risks are communicated effectively
• Maintain a relationship with internal Risk team and external auditors management
• Continually improve the development of Business Continuity Plans and Disaster Recovery Plans

Skills

Microsoft Windows Server, SQL Server, VMWare

• MS365 & O365, and Windows Modern Management
• Cloud based infrastructure
• Microsoft Exchange and perimeter email security such as Mimecast
• HA architecture
• Enterprise Networking
• HPE Synergy
• HPE Nimble Storage
• Veeam Backup
• Palo Alto Firewall
• Cisco and Cisco Meraki wireless technology
• HPE Nimble Storage
• Veeam Backup
• Palo Alto Firewall
• Cisco and Cisco Meraki wireless technology

 You will have a track record of successfully delivering high available services within an operating model guided by a principle of secure-by-design. In addition to your technical expertise, you will be proficient in stakeholder management, Management reporting, risk management, supplier relationship management, business case development and managing a budget.

You will have the ability to challenge effectively and constructively and help shape the future, whilst driving best practice within the Greggs Network & Infrastructure team and beyond.

You will be an excellent communicator, innovative and self-motived, with a positive approach to teamwork.

Benefits

• Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
• Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
• After 6 months service you may be eligible  for our profit share scheme
• You will be invited to participate in our Management Bonus Scheme which is worth up to 12.5% of your salary, subject to the Company meeting certain performance criteria.
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• The Management Pension Scheme is supported by a free life assurance scheme.  This is a death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• Share Save and Share Incentive Schemes
• Employee Assistance Programme
• Healthcare Plans
• Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible