OxFitness Lab

Customer Relations Assistant Manager - Qatar 

Recruiter
OxFitness Lab
Location
Qatar
Salary
Competitive
Posted
16 Sep 2020
Closes
14 Oct 2020
Job Type
Full Time

Customer Relations Assistant Manager - Qatar 

We are a state-of-the-art fitness centre that integrates health, training and lifestyle in a dynamic and motivating environment.

The main objective at OxFitness Lab is to personalise the journey of our members through the most innovative training concepts, that will support our members in realising their goals and enhancing their lifestyle.

“It’s not a fad, it’s not a phase, it’s a positive lifestyle experience”

Responsibilities:

  • Resolve customer complaints via phone, email, mail or social media
  • Conduct Lab tours.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information through effective communication with the clients.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Compile reports on overall customer satisfaction

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