Elite Hotels

Guest Relations Assistant - Fixed Term - Forest Row

Recruiter
Elite Hotels
Location
Forest Row, East Sussex
Salary
Competitive
Posted
14 Sep 2020
Closes
12 Oct 2020
Ref
2020-104APH GRA
Contact
The Recruitment Team
Job Type
Contract

Guest Relations Assistant - Fixed Term - Forest Row

Guest Relations Assistant 2 month fixed term contract Come and work in the heart of the Ashdown Forest, surrounded by beautiful countryside and an amazing Grade 2 listed building with a fantastic team who will support you in your success.
The team at Ashdown Park Hotel & Country Club are brilliant at ensuring all of our guests enjoy a distinctively memorable experience with unparalleled levels of service.



When you join us:
Working with our Front of House team, you will be the face of the hotel for guests on arrival and departure. Ensuring we meet and where possible exceed guest expectations, you will be the first port of call for most guests with any queries, so you must be approachable and adaptable.
As Guest Relations Assistant you will manage the Guest History, updating when necessary from feedback, incoming or verbal correspondence.

This is full time role working 35 hours per week, including evenings and weekends.

What we need from you

  • Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
  • An excellent telephone manner.
  • Possess a excellent command of the English language, both written and verbal
  • Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.


To support our staff we offer free uniforms - which are dry cleaned free of charge, meals are provided by our talented kitchen team and we have plenty of free parking. We also have amazing recognition awards for exceptional customer service, a share of the service charge and reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!

If you feel that this reflects your values of customer service then please apply, including your CV as soon as possible.
 

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