Red Carnation Hotels

Accommodation Supervisor - Accommodation - Ashford Castle

Discussed at venue
07 Sep 2020
05 Oct 2020
Accommodation - Ashford Castle
Job Type
Full Time
We are currently looking for an Accommodation Supervisor to help the team in maintaining the high standards of cleanliness, required by Red Carnation Hotels, in bedrooms and public areas.

Key responsibilities of the Accommodation Supervisor will include:
• Supporting the Accommodation Manager in ensuring that each guest is provided with the highest levels of Housekeeping Service in accordance with 5 star expectations and Red Carnation Hotels/Leading Hotels Standards
• To be familiar with each day’s business regarding room occupancy, special requirements and VIP needs, ensuring that all Accommodation Staff are aware of the daily business and requirements
• To ensure all staff is on duty as per their roster, monitoring work given to the team throughout the day to ensure tasks meet the defined standards. In the absence of the Executive Accommodation Manager, ensuring that there are adequate staffing levels to meet the daily business
• To actively train all staff to the standards laid down in the SOP Manual and monitor their work performance, taking corrective action where necessary
• To support the team in a hands-on capacity as required in ensuring rooms are cleaned to the defined standard
• To provide the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Accommodation Supervisor position should:
• Have previous experience in a relevant position in 4/ 5* star hotel
• Have excellent organisational skills
• Have excellent communication skills
• Demonstrate strong team leadership skills.
• Have strong attention to detail
• Have the ability to handle busy situations and manage your workload effectively
• Be enthusiastic and flexible (need to work 5 days over 7 day period, inclusive of some evenings and weekends)
• Be legally eligible to work in Ireland

Some of the Benefits available to the team:
• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience.

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential.

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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