Assistant Manager (Maternity Cover) - London

Assistant Manager (Maternity Cover) - Guess - LDO Wembley

Reports to: Store manager

Supervises: Assists management with all sales associates, desk associates, stock associates

Position Overview

The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling   floor and maintaining the store standards on the selling floor and stockroom.

People Development

Ensures all associates complete training per company guidelines

Leads by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

 Customer Experience

• Ensures an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
• Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Drive Sales + Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion

Operational Effectiveness

• Controls company assets by meeting all loss prevention measures
• Executes and complies with all company policies and procedures

Additional Responsibilities

• Uses sound judgment when making decisions
• Acts with integrity and respect
• Adapts to changes required by the business
• Assumes and completes other duties as assigned by supervisor
• Sets priorities and involves the team on a daily basis
• Shows professionalism and demonstrates Company values at all times
• On the job training is a “MUST”

Job Requirements

• Minimum two years managerial experience with a proven track record for driving sales and profit results and training and developing a team of individuals
• Positive leadership, energy
• Excellent communication skills
• Strong organization skills
• Capacity to manage stressful situations
• Multitasking
• Computer save
• Capacity to understand and analyze retail reports
• High school education or equivalent required
• Some heavy lifting in excess of 13.5 KG
• Scheduled shifts may require standing for a minimum of eight hours and week end days
• Passion and knowledge for Fashion and Luxury Goods sector
• Good knowledge of English (spoken and written)
• Proactive and determined