The Langdale Hotel & Spa

Reservationist / Receptionist - Ambleside

Ambleside, Cumbria
20,000 per annum
28 Aug 2020
25 Sep 2020
Job Type
Full Time
Reservationist / Receptionist


The Langdale Estate is set in 35 acres of woodland & waterways in the heart of the Lake District.  The Estate comprises a 52-bedroom hotel, 16-bedroom boutique hotel, 100 timeshare units, Wainwrights Inn, Stove Restaurant and Bar and Brimstone Spa.


An opportunity has arisen for somebody to join our Gateway Guest Services team on the Langdale Estate.  The Gateway Guest Services team look after hotel, spa, and timeshare guests from the moment they make a booking; either online, on the phone or in person, to their arrival on site, and then to the point when they leave us.  


The right person for this role will be organised and attentive with a keen eye for detail. They will have flair for customer service, and be naturally helpful, approachable and reliable.  Excellent communication skills are required as is the confidence in explanations and upselling with regard to any query the guest may have.  


This role will involve:


- Taking hotel, spa, timeshare and restaurant reservations

- Welcoming and greeting guests to the Estate

- Acting upon all requests that guests might have in an efficient and friendly manner

- Checking guests in and out

- Liaising with all other departments on the Estate


This role is an integral part of the Gateway Guest Services team and requires a team player who has the initiative to provide support and assistant to guests where needed. The position would suit either an experienced receptionist or reservationist.  


As Langdale Estate is an independent operator our teams thrive on the ability to work and find solutions in a creative way.  We recognise our responsibility to provide a sustainable destination for visitors, employees and the local community and encourage staff to operate in a way that compliments and enhances this ethos. 


Benefits include:

competitive salaryuniformmeals on dutyleisure club membershipup to 50% discount on hotel roomsrestaurant discounts 

This is a live out role and due to our location access to own transport is necessary.  


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