Store Supervisor (Temporary) - London

Store Supervisor (Temporary) - Yankee Candle - Wembley, London

• 30 hours per week
• Temporary Position

We have an exciting opportunity to join our Retail store team at Yankee Candle ­­­Wembley.

No two days are the same in our retail stores and every day we challenge ourselves to delight and surprise our customer with an engaging shopping experience, creative visual displays and the best service experience on the high street. So what does it take to join the most recognised candle and home fragrance brand in the world? Keep reading to find out more!

OUR SERVICE VISION

We continuously strive to ensure that every product and service we offer reflects the things that matter most to us – and our customers. With almost 50 years’ we have earned a trusted reputation for high quality, true-to-life fragrance and we are proud to hold such a uniquely personal relationship with our customers. Our approach to customer service is every bit as vibrant and colourful as our products. The in store experience we deliver is crucial to maintaining the special relationship we share with our customers, as well as discovering new opportunities and supporting our overall Business strategy.

JOB DESCRIPTION

Job Title: Supervisor

Department: Retail (UK) Reports to: Store Manager / Assistant Store Manager

Role Overview: To assist the management team in maximising every sales opportunity by making the customer the priority every day. Delivering exceptional customer service whilst ensuring store standards are achieved by recruiting, developing and leading a team to their full potential. Taking on all responsibility in the Store Manager and Assistant Store Manager’s absence.

Roles and Responsibilities included but not limited to:

Selling and Customer Service

• Creates an environment where the team are focused and challenged to delight the customer and deliver a memorable shopping experience as the world’s leader of home fragrance
• Communicates with absolute clarity that the customer is the priority focus for all activities, every day
• Understands how to use the 6-step selling tool ‘FRAGRANCE’ to deliver the service vision consistently, drive sales and develop customer loyalty
• Identifies all selling opportunities and encourages the team to actively approach all customers without being prompted
• Sells the products with passion, enthusiasm and drives the team to do the same, actively educating the customer about safe candle care and leading by example
• Consistently looks for and gains feedback from the team to exceed customer expectations
• Drives the team to meets and exceed customer expectations by striving to resolve all queries both in person and on the phone, ensuring that every customer leaves completely satisfied in line with our 100% Happiness Guarantee

People Management

• Motivates a team of people to deliver results
• Assists the Management team in leading the team to meet and exceed KPIs for the store
• Coaches and develops the team to maximise their potential, increase performance and encourage retention
• Uses all available resources to train the team effectively
• Assists the management team in recruiting highly competent individuals who are brand fit and passionate about delighting the customer
• Assists the management team in ensuring employee appraisals and development reviews are carried out in a timely and motivational manner
• Supports the management team to develop training and development plans for the team based on assessment of their individual needs
• Able to articulate and communicate accurate feedback about performance in a constructive and developmental manner
• Assists the management team in tackling performance issues in a constructive and development manner that is consistent with Company HR Policy

Leadership

• Leads and drives the team to exceed KPIs and maximise their potential
• Creates a fun and dynamic culture that is inclusive of all
• Develops trust and loyalty through fair and consistent management of the team
• Consistent and persistent in approach to people management, viewing obstacles as opportunities
• Role models and inspires the team to sell the brand with passion and energy
• Exudes energy and enthusiasm with a ‘Can do’ approach

Strategic and Commercial Management

• Uses day to day reports to monitor and act pro-actively to improve KPIs
• Assists the management team in merchandising the store according to visual planograms and brand standards to create an engaging shopping experience and increase footfall
• Be commercially aware and reactive to sales and acting on stock levels and space to maximise sales
• Maintains knowledge of all local competition and factors that affect performance and works proactively with the management team to develop new initiatives to drive footfall and local marketing
• Gives quality, factual trading feedback that is accurate and constructive
• Consistently self motivated during peak and non peak trading times, and adapts own working hours to suit the needs of the business where appropriate

Store operations

• Ensures that the sales floor is replenished and merchandised to the brand standards at all times
• Assists the management team in practicing excellent stock control, security and managing the delivery process
• Ensure immaculate presentation of the full store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas.
• Assists the management team in scheduling the team to provide adequate cover, within the payroll budget, to deliver customer priority at all times as well as managing the store operation.
• Ensures adherence at all times to company security policies and process, maintaining a safe working environment in accordance with the regulations under the Health & Safety At Work act
• Ensures that all company administrative work is dealt with accurately and timely
• Manages the till system to ensure correct use by them self and the team

People Values – Key Competencies Required

• Always acts with integrity, honesty and demonstrates behaviours consistent with the Yankee Candle and Newell Brands core values and ethics
• Takes full accountability for all areas of the store in the Store Manager and Assistant Store Manager’s absence
• Embraces change and sees it as an opportunity to develop and improve, whilst supporting others to do the same
• Values honesty and is prepared to listen and learn from others
• Regularly asks for feedback, receiving it positively and using it to improve performance
• Plans effectively and thoroughly to ensure that decisions and interactions have maximum impact
• Uses delegation effectively as a means to achieve goals and develop others
• Has a positive attitude and a sense of urgency at all times