Front of House - London

Front of House - FaceGym - London

The Brand:

The UK's only gym studio for the face. FaceGym is the only non-invasive workout for the face. From warm up to cardio, sculpting to cool down, we combine our signature muscle manipulation techniques with hi-tech tools to lift, sculpt, tone and tighten. 

Who We’re Looking For:

Passionate and out-going, to co-ordinate the scheduling of facial workout bookings and be the first point of contact for the Customer.

The Role:

• Responsible for selling the brands’ unique offerings, workouts, homecare products- within the studio and when promoting the brand front of house
• Confidently communicate all contraindications to clients at point of booking 
• Responsible for communicating the company cancellation and lateness policy to clients to keep a smooth running of business
• Having the confidence to overcome selling challenges & ability to create retail theatre to attract and entice customers, incorporating the client journey, brand story whilst engaging with customers.
• Responsible for meeting individual targets and KPI’s (key performance indicators)
• Maintain an exceptional customer experience at every touch point of the clients experience in the studio
• To have a strong focus on maximising retail potential and client retention
• To confidently manage and overcome customer complaints and challenges in the studio and over the phone 
• Building and constantly updating knowledge on skincare, products and workouts

Skills & Qualities:

• Experience within beauty, retail and spa
• Enjoys exploring opportunities and using own initiative
• Exceptional customer service skills
• A team player with inspirational social skills
• Articulate and confident communicator
• Experience working with an online booking system

Our Benefits:

• Industry leading salary with great commission
• Great discounts on FaceGym workouts and products
• Exceptional education and training
• Career progression

Only those eligible to work in the UK or have a valid UK work permit/ visa will be considered for the above position.

Thank you for showing an interest in FaceGym – we know there is a lot of choice out there. We aim to respond to everyone who has shown interest in the role, however due to a high number of applications, if you do not hear from us within 10 working days, unfortunately your application has been unsuccessful.