Junior Loyalty & Reward Executive - Maidenhead
- Employer
- The Rank Group plc
- Location
- Maidenhead, Berkshire
- Salary
- £19,000
- Closing date
- 13 Dec 2019
View more
- Sector
- Sales & Marketing jobs, Marketing, Marketing Manager, Promotions Manager
- Job Type
- Full Time, Contract
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Junior Loyalty & Reward Executive - Maidenhead
12 Month Fixed Term Contract
Department: Marketing
Reports To / Line Manager: Loyalty & Reward Manager
The Loyalty & Rewards Executive will be responsible for leading the day-to-day delivery of the Loyalty campaigns for the business, under the guidance of the Loyalty & Rewards Manager.
A key focus for the role is to work with peers across the wider marketing team to ensure the consistent implementation of the Loyalty & Reward plans in both retail and digital channels.
Main Accountabilities and Responsibilities
- Effectively plan and execute campaigns, ensuring tight collaboration with all relevant stakeholders such that plans are aligned to commercial and customer objectives
- Deliver campaigns that contribute to marketing key performance indicators (KPI’s) and commercial targets
- Support the Loyalty & Reward Manager in building and executing a programme of activities that drives engagement and value from the right customers, through the right channels, in the right ways at all times.
- Work with the Player Development Manager on planning events and experiences that represent hospitality opportunities as part of our Loyalty & Reward strategy.
- Work seamlessly with the CRM Ops team in executing effective Loyalty & Rewards campaigns that are aligned with the wider CRM effort in terms of look, feel and tone of voice.
- Support the Loyalty & Rewards Manager in executing the content plan for the Grosvenor Rewards elements of the Grosvenor One kiosk, and relevant pages on grovenorcasinos.com.
Knowledge, Expertise and Qualifications
- Experience in delivering comms in a fast-moving multichannel environment or high transactional B2C business of comparable scale, most likely in the leisure and hospitality sector.
- Experience in B2C programmes, techniques, tools and processes for enhancing customer loyalty would be an advantage.
- Ability to work effectively in a matrix environment.
Personal Qualities
- Capable of working under pressure.
- Resilient with a strong work ethic and a collaborative style.
- Self-confident, open-minded, flexible and willing to try new ideas.
- Excellent communication and interpersonal skills
- Passion and determination to succeed
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