Switchboard Operator - Kings Mill Hospital - Nights 

We are looking for a talented, enthusiastic and experienced Switchboard operative based at King's Mill Hospital. This role is key in providing excellent service to our client and customers

The ideal candidate will be able to provide a high quality comprehensive switchboard/ reception service.

The hours of work will be 21:00-7:00am, 8 days on, 6 days off. In return we can guarantee 30 hours per week.

The successful candidate will have a flexible approach to their working week as current rota's within the switchboard department can be subject to change.

Job Description

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

Main Responsibilities

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To take personal responsibility for correcting customer or client service problems
• Maintaining supplier, client and field relationship
• Completion of helpdesk logs
• System and call review as and when required
• Escalation and Chasers with the field and suppliers alike
• Maintaining of internal logs and reports
• Enforcing and monitoring of SLAs
• Assist colleagues in a willing and positive manner including assisting with other duties as required
• Attend all relevant training sessions and meetings
• Be prepared and trained to cover all additional roles within the department to ensure cover is maintained

The Ideal Candidate

• Strong communicator
• Self-starter
• Team player
• Trustworthy and honest
• Diligent and has an eye for detail
• Previous experience in administrative roles
• Excellent working knowledge of Word, Excel and PowerPoint
• Integrity and the ability to maintain a high level of confidentiality
• High standard of literacy skills
• Proven track record in planning, organisation and time management
• Excellent telephone manner
• The ability to maintain a high level of confidentiality
• Can Do attitude

About The Company