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Leisure Club Senior Supervisor - Gwent

Employer
Delta Hotels By Marriott – Country Clubs & North West Cluster
Location
Cwmbran, Torfaen (Tor-faen)
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
11 Dec 2019
Leisure Club Senior Supervisor - Gwent

Posting Date Nov 13, 2019
Job Number 19159686
Job Category Golf, Fitness, and Entertainment
Location St. Pierre Marriott Hotel & Country Club, St. Pierre Park, Gwent, Wales, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

St PierreMarriott Hotel & Country Club offers itsassociates a competitive salary, gym membership, staff meals, car parking,birthday gifts, and generous global hotel and product discounts for you, yourfriends and family.

This fourstar hotel has a focus on culinary excellence and provides staff withextensive, ongoing training and development.Marriott International is the worlds' largest hotel company and providesassociates with exciting long term career opportunities.

Ideally placed in Chepstow, South Wales close tothe M48, St Pierre is a picturesque location with two fantastic golf courseswhere no two days are the same. With an exciting blend of guests and large events,our hotel is a great place to develop your skills, supporting weddings,prolific golf events, sports teams, extensive leisure facilities and greatdining at our hotel's three restaurants. St Pierrecreates Experiences to Write Home About.


Skills and Knowledge

Understandingof spa equipment and routine maintenance needs

Knowledge of local, state and nationallicensing requirements for establishment and providers

Effective decision making skills

Financial management skills e.g., ability tounderstand P&L statements, assist with developing operating budgets,forecasting and capital expenditure planning

Knowledge of overall hotel operations as theyaffect department

Ability to effectively manage laborproductivity

Effective influenceskills

Strong problem-solving skills

Strong consensus building skills

Strong analytical skills

Effective conflict management skills

Strong customer and associate relation skills

Good interview/training/facilitator skills

Knowledge of purchasing, inventory controls,supplies and equipment

Understanding of competitive market

Knowledge of governmental regulations andsafety standards (OSHA, EPA, ADA, CFC, NFPA)

Recreation Communicationand Coordination

Ensure that club is opened and closed properly, according to clubstandards/policies; submit completed checklists to Facility Director

Serve as the Floor Coordinator/Club Supervisor for entire club duringshift

Ensure that all housekeeping staff are completing checklists andthat club meets all cleanliness and safety standards

Ensure that all club departments are properly staffed and areoperating according to club standards

Ensure that both the club and spa adhere to and follow all standardsand audit procedures

Handle all member (or employee) incidents, accidents, or problems

Take charge in the event of an emergency: loss of electricity; fireand/or fire alarms; earthquake; other natural disasters; major injury / illnessof member or staff; club equipment breakdown; etc.

Ensure that all point-of-sale registers are well-stocked withchange; hand out starting banks at departmental opening times

Be responsible for the club's master key(s) and the two-way radiosystem

Cover breaks in any department where required

Reallocate staff between departments where necessary

Recruit, training and council all associatesas necessary

Give club tours to prospective members (when sales office isclosed); complete all new member paperwork on sales made

Assist the Service Desk with member account changes and cancellationrequests

Handle lost and found items and claims; ensure secure storage

Practice energy conservation (i.e., ensuring lights are off when notin use)

Check pool and spa chemical readings at prescribed intervals; makeadjustments as necessary and report to Facility Director

Complete a full club walkthrough, listing any club concerns for theFacility Director and taking care of any emergency/immediate concerns

Conduct daily/monthly meetings as set out in the Marriott guildlines

Provide critique of payroll and P&L as required

Communicate to department managers any problems or issues handled intheir absence

Provide information to guests about available recreation facilities,activities, lessons, and equipment.

Promote a fun and relaxing atmosphere for guests in all recreationalactivities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment andSupplies

Conduct inventory of supplies, materials, and equipment and orderwhen low supply items.

Process payments for rental equipment, recreation activities,facility rentals, or retail sales by applying charges to guest rooms orhandling cash and credit card payments using appropriate system (e.g., Micros,PMS).

Understanding of spa equipment and routine maintenance needs

Recreation FacilitiesSafety

Observe activity in the recreational facility and respondappropriately in accordance with local operating procedure in the event of anemergency.

Provide assistance to injured guests until the arrival of emergencymedical services.

Be aware of possible situations where guests are not able to safelyparticipate in an activity and inform supervisor/manager.

Follow company policy and procedure for working with children (e.g.,use of waiver forms).

Promote the rules and regulations of the recreation facility(fitness center, pool/beach, tennis courts, skiing area) intended for thesafety and welfare of guests and members.

Complete any certifications/training required by law or manufacturerto instruct guests/clients on the use of equipment.

Guest Relations

Address guests' service needs in a professional, positive, andtimely manner.

Thank guests with genuine appreciation and provide a fond farewell.

Provide assistance to individuals with disabilities, includingassisting visually, hearing, or physically-impaired individuals withinguidelines (e.g., escorting them when requested, using words to explainactions, writing directions on paper, moving objects out of the way, oroffering access to Braille or TDD phones).

Actively listen and respond positively to guest questions, concerns,and requests using brand or property specific process (e.g., LEARN, PLEASED,Guest Response, LEAP) to resolve issues, delight, and build trust.

Welcome and acknowledge each and every guest with a smile, eyecontact, and a friendly verbal greeting, using the guest's name when possible.

Anticipate guests' service needs, including asking questions ofguests to better understand their needs and watching/listening to guestpreferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt guestservice.

Engage guests in conversation regarding their stay, propertyservices, and area attractions/offerings.

Communication

Speak to guests and co-workers using clear, appropriate andprofessional language.

Discuss work topics, activities, or problems with coworkers,supervisors, or managers discreetly and quietly, avoiding public areas of theproperty.

Answer telephones using appropriate etiquette including answeringthe phone within 3 rings, answering with a smile in one's voice, using thecallers' name, transferring calls to appropriate person/department, requestingpermission before placing the caller on hold, taking and relaying messages, andallowing the caller to end the call.

Attend hotel meeting as needed

Conduct departmental meeting as needed and required

Working with Others

Partner with and assist others to promote an environment of teamworkand achieve common goals.

Support all co-workers and treat them with dignity and respect.

Develops and maintains a positive working relationship with alldepartments and associates of the hotel

Participates in the hiring,development and retention of a diverse workforce to deliver excellent productsand services.

Sustains a work environmentthat focuses on fair and equitable treatment and associate satisfaction toenable business success.

Quality Assurance/QualityImprovement

Comply with quality assurance expectations and standards.

Ensure all STA audits and compliances are adhered to

Ensure all UK Active stafety standards are adhered to

Physical Tasks

Read and visually verify information in a variety of formats (e.g.,small print).

Visually inspect tools, equipment, or machines (e.g., to identifydefects).

Enter and locate work-related information using computers and/orpoint of sale systems.

Stand, sit, or walk for an extended period of time or for an entirework shift.

Move, lift, carry, push, pull, and place objects weighing less thanor equal to 50 pounds without assistance.

Grasp, turn, and manipulate objects of varying size and weight,requiring fine motor skills and hand-eye coordination.

Move over sloping, uneven, or slippery surfaces.

Safety

Report work related accidents, or other injuries immediately uponoccurrence to supervisor/manager.

Follow company and department safety and security policies andprocedures to promote a clean and safe environment.

Monitor for unsafe work procedures or conditions and/or report themto management/Loss Prevention personnel.

Complete appropriate safety training and certifications to performwork tasks.

Follow property specific procedures for handling emergencysituations (e.g., evacuations, medical emergencies, natural disasters).

Follow policies and procedures for the safe operation and storage oftools, equipment, and machines.

Maintain awareness of suspicious activity and report any suspiciousactivity to a manager/supervisor.

Use proper equipment, wear appropriate personal protective clothing(PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Follow Hazardous Material Management Program procedures for handlingand disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.,including using Material Safety Data Sheets (MSDS).

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Protect company tools, equipment, machines, or other assets in accordancewith company policies and procedures.

Ensure uniform, nametags, and personal appearance are clean,hygienic, professional and in compliance with company policies and procedures.

Maintain confidentiality of proprietary materials and information.

Perform other reasonable job duties as requested.


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