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Breakfast Manager - Birmingham

Employer
Cairn Hotel Group
Location
Birmingham, West Midlands
Salary
Competitive
Closing date
9 Dec 2019

Breakfast Manager - Holiday Inn Birmingham City Centre, Birmingham

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

You'll be responsible for ensuring the restaurant runs efficiently and that customers are satisfied with the quality of food and the service they receive. You'll be a great leader, effectively developing and managing your team and be polite, courteous and professional.  Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.

You'll manage the everyday activity within the restaurant, plan design and assign work ensuring you have the right staffing levels to meet the demand of the business. You'll monitor budget and control expenses within the department, identify additional sales opportunities to enhance revenue, and be aware of all activities across the venue to ensure effective communication by all.

Through your hands on approach, you'll lead by example to ensure the quality of our offering is to the highest standard. Within this role you'll also develop and coach the team, completing any HR related activities that are required, and ensure all training is completed in line with company standards. Through goal setting and development, you will lead your team to achieve or exceed guest satisfaction scores leading the department to success.

About you...

You'll possess strong leadership skills, having the ability to work under pressure and adapt your approach to complete routine and non-routine tasks. You'll have demonstrated customer service skills to ensure a seamless and memorable dining experience is delivered consistently by your team, and be able to proactively resolve any challenges that may arise during service. You'll also have confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn't go to plan.

The Cairn Group’s Holiday Inn Birmingham City Centre is a modern hotel conveniently located near to the Birmingham New Street train station.
The hotel is within an easy walk of the great bars and restaurants found in the Arcadian complex, as well as both the Hippodrome and New Alexandra theatres, Birmingham’s China Town district, The Mailbox shopping centre and the Bullring commercial area.

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
'Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)

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