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Fitness & Wellness Experience Manager - Manchester

Employer
Trafford Leisure
Location
Manchester, Greater Manchester
Salary
£24,000 uncapped commission
Closing date
18 Nov 2019

Job Details

Fitness & Wellness Experience Manager - Urmston Leisure Centre

Trafford Leisure is on the lookout!

An exciting opportunity is now available to be a major part of the newly refurbished Urmston Leisure Centre driving the fitness aspect of the business.

Urmston Leisure Centre is currently undergoing £7m worth of refurbishment works and will offer a fantastic new fitness gym alongside new studios a food a beverage offer, a clip and climb wall and new changing area.  The facility will be completed early next year and this new role is key to its success for the future.

We are looking for an experienced Fitness Manager to drive customer service, sales and retention within the fitness and wellness business in the new centre.

Desired Attributes:

  • Outgoing and bubbly – a passion for people. You will be responsible for managing the sales team within the centre and it is important that you have the right skillset to influence the sales and customer service focus within the wider team.
  • Customer and member focused – It’s essential that our Fitness and Wellness Experience Manager has a thirst for customer care and satisfaction. The have a drive to continually improve the service and ensure members and customers are looked after and their experience is exceptional so increasing retention and satisfaction levels.
  • Sales Capability – It’s essential that our Fitness and Wellness Experience Manager can sell at a high level. They should be able to train and develop the team in building rapport with prospects, conducting a quality needs analysis and empower them to have the confidence in pushing for the sale.
  • Confidence – the ideal candidate should have no issues in building confidence within their team in order to maintain great relationships with our members and prospects.
  • Competitive – We want Trafford Leisure to be the best fitness offer in the area. We are looking for someone with a passion for everything we do.
  • Hard Working – all of our team should have a strong work ethic and be highly motivated toward achieving the company’s vision.
  • Professional – we want all our team to be very professional, well spoken – well-presented and able to communicate in a professional fashion.
  • Energetic and Optimistic – We are looking for an individual with a positive mind-set. It’s exciting times for us here at Trafford Leisure. We are in the process of investing in our business and we are looking for someone who is happy to go on this journey with us and bring our team and members on board.
  • Interpersonal skills – You will be required to deal with members every day face to face, ss such you will have excellent interpersonal and communications skills. You will be reliable and dependable with good levels of personal organisation with the ability to make sound decisions resulting in exceptional customer outcomes putting the customer at the heart of everything we do.

What do you have to do?

  • You will be required to have face to face customer interaction and understand your members and customers. Your aim is to improve member satisfaction, retention and ultimately bottom line net gain.
  • Deliver great customer service to ensure that the Club’s sales and retention targets are attained.
  • Ensure that a proactive approach is taken to generating leads and selling memberships.
  • Generate prospects by supporting the team in delivering planned promotions which successfully increase the club’s profile.
  • Establish an excellent rapport with your team in order to ensure all prospective members and acquire sufficient information to sell gym memberships.
  • Lead from the front, build strong relationships with the senior team within the business and be a real focal point to our members and team.
  • Recognise and act upon business development opportunities within the local area.
  • Ensure that Club tours are performed to the highest standards.
  • Work 39 hours a week, with some evening hours. Weekend working may be required occasionally.

Salary: £24,000 uncapped commission

Working Hours: 39 hours per week

What Benefits will I receive?

As one of its strongest assets, we focus our attention on the people we employ, by providing training and continual development, only through this can we achieve the high levels of service and provision to our customers.

As well as training and development as a Trafford Leisure employee you will be rewarded with;

  • A progressive, structured and supportive environment in which to work
  • Pension scheme
  • 22 days holiday, plus bank holidays
  • Company sick pay
  • Health and Ride 2 Work schemes
  • Complementary Fitness Membership and Family membership
  • Employee health scheme

The Next Steps

We’re looking to appoint as soon as possible, so if this sounds like the perfect role for you, don’t delay, apply TODAY!

Closing date for applications Friday 24st November 2019 Midnight

Selection process: 3rd December 2019

Company

Trafford Leisure employs a team of over 500 friendly, fully qualified staff who can ensure that whatever your leisure goal, you can achieve it in an enjoyable way. Trafford Leisure is all about, 'More People, More Active, More Often' and with the vast array of leisure activities we provide we have something to offer everyone from toddlers through to seniors to achieve this.

Trafford Leisure currently operates the major leisure facilities in Trafford, and is a non-profit distributing organisation, meaning any surplus that is generated is reinvested back into the facilities it operates. This reinvestment allows the company and the facilities to constantly grow and improve to the benefit of our users.

The cornerstone of the Trafford Leisure operation is its provision of excellent customer care, through you the customers, our expert staff and continual monitoring of the products and services we offer, we are ever progressing to meet your ever changing needs.

Company info
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Trafford Leisure

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