Client Service Administrator - London
- Employer
- Nuffield Health
- Location
- West End, London
- Salary
- Up to £21,315 per annum + gym & healthcare
- Closing date
- 21 Nov 2019
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Job Details
Client Service Administrator - London
We are looking for a Client Services Team member to work at one of our high profile sites in London. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.
You will support with queries relating to membership, complementary therapy, nutrition, fitness programming and personal training and create a professional first impression.
This role will require you to work different shift patterns between 5.30am - 10.00pm, including some weekend work.
Responsibilities include:
- Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
- Working as part of a team to ensure customer service levels exceed expectations
- Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
- Management of diaries and client appointments for all departments in the health club.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the daily cashing up and balancing of tills is completed correctly.
- Ensuring the reception area is neat and tidy at all times
- As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
- To complete monthly KPIs
Skills/Experience required:
- Experience in a customer service focused environment
- Outstanding communication and customer service skills
- Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
- A team player with exceptional planning and organization skills with the ability to multi task.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and 'can do' attitude.
- Excellent customer service skills.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
Our Benefits
In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.
Be your best and join us in building a healthier nation.
Salary - up to £21,315 per annum
Closing date - 21/11/2019
Location- London (EC4A)
Full-time, 40 hours per week
Fixed term, Maternity Cover
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.
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