Receptionist - Mercure Leeds Parkway, Leeds

The Hotel

The Mercure Leeds Parkway is a busy 118 bedroom hotel on the outskirts of Leeds with large conference and banqueting facilities, a leisure and health centre and lovely grounds.

The position

Responsible for welcoming guests to the hotel, being their first point of contact during their stay and handling their departure when they leave. Being very organised is a must as you will need to check all reservations prior to a guest arrival and similar check all guests accounts prior to their departure.

Duties

• Checking guests in and out of the hotel
• A point of contact for guests should they have any queries
• Handling incoming phone calls
• Administrative tasks
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Your hours will be scheduled to meet the needs of our busy hotel and you will be required to work shifts 07.00am-3.00pm and 3.00pm-11.00pm this also includes weekends and bank holidays so flexibility is important.

Ideal candidate

You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest's needs. Ideally you will have hotel experience and particularly know our operating system Opera , but personality and aptitude are more important, as we will provide full training.

Benefits

• Meals on duty
• Complimentary use of our leisure centre
• Generous discounts on hotel accommodation throughout all Accor and Jupiter hotels.
• Live in accommodation is available for the right candidate
• Rate of pay meets national minimum wage