Reception Manager - The Lygon Arms - Broadway

This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton.

Reception Manager - Responsibilites 

• To take ownership and pride in ensuring the welfare of all reception staff, completing appraisals, rotas and training.
• To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
• To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To be passionate with the efficient upkeep of guest history records entering as much information as possible.
• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
• To know and understand the current policies and procedures of the Hotel and Spa.
• To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.

Reception Manager - What we can offer you

• • Competitive Salary
  • Additional Monthly service Charge
  • Free staff meals
  • Discount on Spa treatment and products
  • On going training, development and acess to gain industry recognised qualifications
  • Friends and Family rate at our Hotels (Lygon Arms, Chewton Glen, Cliveden House and 11 Cadogan Gardens)
  • Monthly Staff events
  • …and much more.