Looking for a company where you can develop, are encouraged to provide impressive customer service (both internally and externally), show you care, be empowered to WOW!

What are we looking for?

We now have a great opportunity to recruit an experienced Guest Services Manager who has worked in a similar sized property, and will thrive on supporting the running of this very succesful hotel.

Reporting directly to the General Manager you will take responsibility in assisting with the Hotel's operational areas e.g. overseeing Reception, Night Team, Housekeeping plus Food and Beverage within the hotel. 

As Guest Services Manager, your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for each department and will deputise in the Senior Guest Services Manager absence.

You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards.

 Key Task will involve the following:

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.

So....

So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!

  “In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check”