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Service Team Leader - Bradford

Employer
Debenhams
Location
Bradford, West Yorkshire
Salary
Competitive
Closing date
19 Nov 2019

Job Details

Service Team Leader - Bradford - 39 hrs

 

Job Role:

We have an exciting opportunity for a Team Leader to join us in our store in Bradford.

Reporting to the Services Manager, you will lead and manage a team of approximately 10 assistants to create the best shopping experience possible for our customers.  Your team could include assistants from any of the following divisions; the sales team, fitting rooms, personal shopper, travel money, wedding services or click and collect desks.

In this role, you will provide clear direction and support to your team to ensure customers are aware of our products and services. The effective communication of key business messages will be essential in ensuring their daily activity is focused on achieving customer service standards throughout the store. A friendly and helpful approach is essential, which you will ensure is delivered at all customer engagement points. Through your coaching and leadership, your team will be fully engaged with delivering the best possible service to every customer on every occasion.

With responsibility for staff rotas and resource planning, you will be expected to ensure appropriate staffing levels are well maintained. You will take accountability for the recruitment and development of your team, conducting regular reviews to enhance and address individual performance.

Candidate Requirements:

This role will suit individuals who are well accustomed to motivating and developing the potential of others to support business growth. It requires someone with strong leadership qualities, experience of cross functional working and excellent planning and organisational skills. You will be a positive, proactive individual, with strong commercial skills and a passion for retail.

 

Company

Whether you want to style generations of shoppers in some of the most invigorating store environments in the world, or you’ve set your sights on driving the business forward from one of our dynamic head offices, big responsibilities and incredible opportunities await.

If you’re ready to start your Debenhams adventure, take a look at what you can expect from our selection process, read our application tips and then search for a vacancy.

Company info
Mini-site
Debenhams

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