Studio Manager - London 

Studio Manager - Notting Hill & Kensington, London Studios

You are a fitness enthusiast who loves people as much as we do. You are positive, outgoing, service-focused and detail-oriented. You are self-motivated with an ability to motivate others and want to work in a team environment. If this sounds like you then, Heartcore may be the perfect match!

As Heartcore’s Studio Manager, you’ll be leading a team, building a community and running a growing business on a studio level.

Some of your responsibilities include…

• Provide consistent top-end guest service and exceptional hospitality to the Heartcore community solving any arising issues professionally and swiftly
• Train, motivate, direct and evaluate studio hosts, creating and maintaining a team that is incredibly personable, guest-oriented and committed to achieving and exceeding both the studio and company goals
• Act as a role model to inspire your team to deliver individualised world class service at all times, ensuring the consistent delivery of a positive, uplifting guest experience
•  Represent the Heartcore culture and community and help build the studio’s presence within the local community
• Ensure the smooth daily running of the studio by assisting in managing the studio budget, overseeing maintenance works, supply ordering and host scheduling
• Receive, deliver, and act on feedback coordinating with teachers, hosts and guest services to ensure a smooth and seamless service
• Understand and guide the studio’s class mix to match demand in the market
• Be proactive about researching, suggesting and implementing improvements and solutions, always with a long term and sustainable approach
• Create consistency of standards and service throughout all studios you are overseeing
• Support the HQ team with strategy, marketing and implementation of best practices
• Cover, from time to time, the host role
• Support studio management with class schedules 
• Support in driving personal training, corporate events and any other brand initiatives

Specifically, your goals will be…

•  To increase occupancy metrics at your respective studio(s) as agreed in advance
• To share the love within your local community(ies) by organizing and delivering various events 
• To support overall business conversion as agreed in advance 

You are…

• Experienced within fitness, retail or hospitality, managing and leading a team within the boutique/luxury market
• Experienced in leading a strong team
• A people lover and team player, thriving within a fast-paced, multi-site, service-driven environment
• Highly organised and hands-on with an exceptional attention to detail
• Able to prioritise multiple tasks
• An incredible communicator with the ability to give/receive feedback clearly and effectively
• An ambassador for the brand, passionate about wellbeing and committed to create exceptional experiences

We are…

• A passionate, fun loving, positive and ambitious team
• Committed to a healthy lifestyle (offering complimentary workouts)
• Enjoying a flexible work schedule
• Curios and beginners in Personal & Professional Development
• A team of supportive, caring and nurturing humans
• Competitive in the market place
• Invested in people’s growth within the role and company

If you think that you’d be a great match and are excited about the opportunity to join our team, we’d love to hear from you. Please share your CV with Ana@heartcore.co.uk

Candidates must be eligible to live and work in the UK.