Part Time Receptionist - Holiday Inn Dumfries

We are currently recruiting for a Part Time Receptionist to join our friendly, hard-working team at the Holiday Inn, Dumfries. Set amongst some of the finest scenery in Scotland the hotel is situated within a historic & award-winning 85 acre estate of parkland & gardens. The hotel boasts 71 bedrooms, an onsite bar & restaurant & conference & banqueting facilities for up to 80 guests.

The Role

You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest's needs. Ideally you will have hotel experience, but personality and aptitude are more important, as we will provide full training.

The successful applicant will be computer literate, highly organised and with a great eye for detail as this position involves a number of administrative processes.

You will also have the natural ability to upsell our products and services as well as providing outstanding customer service and have the confidence to make sound commercially focused decisions and resolutions.

Benefits

To say thank you for your hard work & commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes & an Annual Awards ceremony. You can develop your career through training courses & structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels & InterContinental Hotel Group (subject to qualifying criteria), Employee Assistance Programme & Healthcare Cash Plan to name but a few.