Looking for a company where you can develop, are encouraged to provide impressive customer service (both internally and externally), show you care, be empowered to WOW!

We currently have an opportunity for a Restaurant Host to join our award winning and inspired team in the Marco Pierre White Restaurant, within Hotel Indigo Durham.

What are we looking for?

As a Restaurant Host you will play a key part in delivering prompt exceptional customer service to our internal and external guests in order that the most professional and caring image is portrayed at all times.Your duties will include:

• Assist in co-ordinating the daily activities in the Restaurant to provide fast and courteous service to guests.
• Schedule reservations and arrange parties or special services for guests. Coordinates bookings and enquiries for the Restaurant, including 3rd parties.
• Greets and welcomes guests and escorts them to tables and offers menus.
• Deals with complaints and or feedback from guests in conjunction with the immediate Supervisor.
• Payment handling and cashing up, shift closing procedures, to verify sales and clear cash register
• Support the collection of comment cards to build restaurant database / driving trip advisor feedback.
• Answers the telephone, responding to emails and booking enquiries
• Daily check of menu cleanliness , condition so they are suitable for use
• May take beverage orders and expedite Food orders, including Room Service and Meeting room / hep drive upselling program
• Ensure the maintenance of restaurant cleanliness standards.
• Actively contributes to monthly departmental meetings with a focus on guest service, driving sales
• Support the PR and marketing initiatives for Hawkers Bar & Brasserie, including constant awareness of current promotions.

The Skills and Experience you need to thrive in this role

A minimum of 12 months experience in a similar level of role.

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.

So....

So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!