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Night Porter

Employer
Interstate Hotels & Resorts
Location
Novotel Leicester, Leicester
Salary
.
Closing date
20 Nov 2019

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Sector
Hotel jobs, Hotel Porter
Job Type
Full Time

Looking to take the next step in your career and Go Beyond?

 Leicester’s newest and freshest hotel/apartment concept has arrived! Interstate Hotels & Resorts are proud to welcome the brand-new Novotel Leicester & Adagio Leicester to their portfolio.

 This exceptional new-build will consist of a 154-bedroom luxury Novotel hotel and Adagio Aparthotel complex containing 98 high spec suites and will be part of the newly regenerated Waterfront area of Leicester. The property will also boast a destination restaurant, within the Novotel property, and will be set to be a culinary spectacle.

Interstate are now looking to start their recruitment process on behalf of the owners and are now looking to recruit experienced Night Porter/Guest Service Assistant for the Adagio & Novotel Leicester, who will thrive on being part of this exciting new concept.

As Night Porter/Guest Service Assistant you will report directly to the Guest Service/Night Manager and will be assisting in the smooth running of the night function, ensuring that all Front of House areas are cleaned and ready for the following day.

 We will be looking for someone who has both great customer focus and great communication skills.  In order to play a key part to this role, you must be calm professional at all times and be confident in the ability to co-ordinate all guests in safe evacuation and Fire safety. More importantly, you must enjoy what you do! have a great personality, be confident, and have a ‘can do attitude’.

 Responsibilities include:

  • To answer the telephone promptly and in a polite and efficient manner.
  • To assist guests with queries relating to the hotel, local transportation and the local area.
  • Upsell hotel packages and upgraded rooms.
  • To implement the hotel security policies and procedures and remain vigilant at all times.
  • Ensure all guests are charged correctly according to their reservation and charges are posted correctly.
  • Check guests in and ensure sufficient credit has been taken to account from their room and any incidentals.
  • Check guests out clearing balances and ensuring ledger payments are posted to the correct account numbers.
  • Take food orders, service drinks at the bar, assist with food preparation
  • Preparation of the breakfast bar, and meeting rooms
  • Security of hotel, floor checks and monitoring of CCTV
  • Maintaining cleanliness of Hotel

 Be flexible in responsibilities” “feel empowered to WOW”

If you are flexible, well organised, possess excellent communication skills, can work on your own initiative as well as motivating others, have a genuine desire to work in the hospitality industry and are looking for a structured career path then apply online today .

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